Intranet Refresh Project

Description

Scottish Water is looking to refresh its intranet and is seeking a technical partner to help develop, deliver and maintain the solution. Lot 1: Scottish Water is looking to refresh its intranet and is seeking a technical partner to help develop, deliver and maintain the solution which will be a cloud-based solution.<br/><br/>We hope our new intranet will; <br/><br/>-Increase access for Mobile, Field & Frontline Workers: Emphasis on mobile functionality and engagement for frontline and field workers. <br/><br/>-Provide excellent User Experience (UX) & Visual Appeal: Focus on user experience and visual design. <br/><br/>-Provide advanced analytics capabilities to aid penetration of communication and support governance. <br/><br/>-Give efficient admin functionality to empower our Internal Comms team <br/><br/>-Improve information finding & knowledge management: Tools for locating information and managing knowledge, with strong M365 and SharePoint integration. <br/><br/>-Be excellent value for money: Cost-effective in delivery and ongoing product management. <br/><br/>-Be carbon neutral. <br/><br/> <br/>Key functionality we would like to have is: <br/><br/>1. Content Management: <br/><br/>- effective content management of various media types, <br/><br/>- targeting of communications to groups and/or personas (specifically MS Groups), <br/><br/>- use of templates for accelerated creation and consistent output, <br/><br/>- admin functionality to manage content. <br/><br/>- exploits Microsoft365 as a foundation <br/><br/>2. Integration: <br/><br/>- Integration with EntraID to help present a more personalised experience <br/><br/>3. Mobile and Tablet: <br/><br/>- Great UX for mobile and tablet <br/><br/>4. Accessibility <br/><br/>- Allow all our colleagues to engage with our intranet easily and in a way that works for them. <br/><br/>5. Authentication <br/><br/>- Work with Single Sign-on (with MFA) via EntraID (formally AzureAD) <br/><br/><br/> <br/>Additional considerations: <br/><br/>- We would like to introduce a product management approach to our intranet, meaning that the selected vendor would be engaged longer term to provide resource capability to a DevOps team so that we can both maintain and support our intranet, whilst also exploiting new functionality and enabling adaptability into the future. We envisage an 8-year relationship with a review point mid contract. <br/><br/>- Scottish Water is committed to being NetZero by 2040 and we would like all our digital services to be carbon neutral. <br/><br/>- Our existing intranet serves around 5000 employees. Contract partners and service providers also access intranet content, as well as colleagues from our partners and supply chain. <br/><br/>- The contract will include provision to allow the selected partner to work on future intranet, information hub and information portal work if the need arises. <br/><br/>- We want our admin users to be able to fully exploit the solution and excellent training within the project and ongoing is essential. This may take the form of screen based and on occasion in person training. Additional information: https://atamis-scottishwater.my.salesforce-sites.com/ProSpend__CS_PublicLandingPage?SearchType=Projects