Met Business Services (MBS) Enterprise Resource Planning (ERP), Resource Management (RM), Business Process Outsourcing Services (BPO) and Systems Integration (SI)

Description

The Authority currently outsources: • Elements of HR, Finance and Commercial services (business process outsourcing), including the provision of the supporting ERP system (P-SOP (a Policing version of Oracle e-Business Suite)). The current contract expires in September 2027. • Resource Management (RM), a duties management software solution with the current contract to expire December 2026. The Authority intends to re-procure this suite of services and software solutions to support our frontline operations and underpin the delivery of an efficient and effective Shared Services function (both internal and through a BPO provider). The Authority objective is to deliver truly user centric end to end solutions, whilst getting the best value for money for the organisation. Lot 1: The Authority is seeking to re-tender a number of services under the banner of 'Met Business Services' (MBS) primarily the existing Business Processing Outsourcing Services, ERP and Resource management requirements consisting of: • The Authority is seeking a Master Vendor (Supplier) to provide the service described below, the Supplier will bear the full risk for all subcontractors, however, the Authority may require the ability to enforce the Supplier's contracts directly via third party rights in subcontracts; • Business Process Outsourced (BPO) services (including but not limited to Finance, HR, Commercial) to replace and transform the current services, noting: • Recruitment Process Service (RPO) will make up a significant portion of the overall BPO service; • Payroll and Pension management is included within HR services; • Systems Integration (SI) required for the implementation of the Oracle Fusion ERP, RM software solution, including the associated systems integrations; • Business change services to support the delivery of new BPO and RM operating models; • Professional services to support the Authority in managing and delivering the BPO and RM solutions (as required); • Management via subcontract of the ERP (Oracle Fusion). • Selection and management of the Resource Management (RM) solution via a subcontract for a solution encompassing modules such as, duties and time management, event planning, rostering, enhanced MI; and • Management of all associated suppliers within this supply chain. Software Solution Contracting i. ERP • The Authority intends to use Oracle Fusion as the ERP. Suppliers will be asked to provide a commercial submission for Oracle as a subcontractor. • Note: The Authority is also investigating a compliantly procured agreement directly with Oracle for the Bill of Materials (BOM) pricing. • The Authority reserves the right to compare pricing at a later stage, and choose the most economically advantageous option. • The MV will manage Oracle regardless of the how the licenses are purchased. ii. Resource Management (RM) • Suppliers will be asked to provide a technical and commercial submission for a subcontracted RM solution. Please note the following considerations for this part of the requirement: o The Supplier can select one RM solution to include in its tender; o The RM solution suppliers can engage with multiple Suppliers; o Because a single RM solution supplier may be included in multiple master vendor Suppliers' responses at SQ and Initial Tender stage, the Authority would advise against exclusivity arrangements between the RM solution suppliers and any Supplier prior to BAFO stage. o Suppliers may change their RM solution supplier at any time up to BAFO stage with consent from the Authority, provided any replacement RM solution supplier passes the SQ selection process (including pass/fails and gated questions). o The Authority will not permit inclusion at BAFO stage of any RM solution suppliers which do not / have not passed the SQ process (including pass/fails and pass/fail threshold questions) o There will be minimum threshold questions in respect to the RM solution at SQ stage o The Authority reserves the right to remove the RM solution supplier from its requirements at any time and may (at its sole discretion) conduct a separate procurement for the RM solution o The Supplier will be required to manage any subsequent RM solution subject to commercial agreements/arrangements • The Authority reserves the right to: o Assess the BPO, ERP and RM elements of the Supplier's responses independently Services are further described in the Descriptive Document published with this Contract Notice. Additional information: The estimated contract term is up to 10 years on the following basis: • up to 2 years for design, build, transition, and implementation • up to 5 years run (which will correspondingly decrease if the Transition/Implementation period is extended over 2 years) • up to 2 years Authority option to extend (1+1) • up to 1 year termination assistance Following the SQ stage, the Authority will identify the Bidders with the top five to six total scores (and no fails), provided there are five to six suitably qualified Bidders. The Authority intends to shortlist those five or six (5 or 6) Bidders to the next stage of the tender process (Initial Tender). The award criteria will be published in full in the relevant stage of the Invitation to Tender - and will be made clear in the tendering event. £370,000,000 excluding inflation over 9-10 years, for the Authority based on pre-market engagement projections and an expected increase in automation by the market. However, value of up to £1,000,000,000 to potentially allow other associated organisations to access these services, through the Authority contract