Apprenticeships Digital Development, principal analysis across digital service build

Description

Pre-market engagement N/A Work done so far The digital apprenticeship service comprises 12 services which are integrated and interdependent to deliver exceptional user experience. A core platform MVS was delivered in 2017 and we have continued to build and improve the services in response to user need and evolving government priorities. The services support circa 700m individual transactions a year and is at the heart of a funding system that pays circa £2.6bn per year, these figures are expected to increase incoming years. Which phase the project is in Live Existing team We have a mature build-test-run delivery model which supports a scaled agile delivery capability. Existing arrangements are scrum based with teams comprised of multi-disciplinary skills. These teams are involved in service development for providing brand new digital services, going through the standard GDS phases. Typical team size is up to 10 with a skill mix such as product/service managers, delivery managers, business analysts, user research and design professionals, architects, developers, and testers. Solutions and Technical architects support delivery through setting strategic technology direction as well as supporting build team decision making. Teams are co-located in Coventry and comprise of digital service suppliers and permanent staff. Address where the work will be done Cheylesmore House, Quinton Road, Coventry, CV1 2WT and remote working / supplier site working Occasional travel to the DfE/ESFA site in London along with travel across England for user research may be required. The primary location will be detailed in each Statement of Work (SoW) and expenses will not form part of the cost unless the supplier is asked to work from a secondary location during the execution of the work e.g. If SoW primary base is in Coventry , then no expenses will be paid for Coventry. Working arrangements This will be a 5 day per week (Monday to Friday) commitment and detailed working arrangements, including team location, size and make-up, will be contained within each statement of work. Day to day delivery will be governed by standard agile delivery techniques. These could be either a Kanban or a scrum approach (depending on the work) but the standard agile ceremonies appropriate to those will be undertaken. These will be monitored by the Delivery Manager and the Product Owner will be responsible for prioritising backlogs in refinement sessions. Provide more information about your security requirements: Baseline Personnel Security Standard (BPSS) Latest start date 2025-08-01 Enter the expected contract length: 2 years Extension period: 12 months Special terms and conditions Bidders must respond to the opportunity using the response template found within the project attachments. Only essential and nice to have criteria require responses at stage 1. Special terms and conditions In order to participate in this opportunity, DOS6 awarded suppliers should have followed all necessary registration steps through the Public Procurement Gateway, operated by Crown Commercial Service (CCS). Please follow instructions sent to you at the email address supplied during the DOS6 application process Special terms and conditions The Supplier shall ensure that no Supplier Staff who discloses that they have a Relevant Conviction, or who is found to have any Relevant Convictions (whether as a result of a police check or through the vetting procedure of HMG Baseline Personnel Security Standard or through the Disclosure and Barring Service (DBS) or otherwise), is employed or engaged in any part of the provision of the Services without the prior written approval of the Buyer. Subject to the Data Protection Legislation, the Supplier shall disclose the results of their vetting process, immediately to the Buyer. The decision as to whether any of the Supplier’s Staff are allowed to perform activities in relation to the Call Off Contract, is entirely at the Buyer’s sole discretion. The Supplier shall be required to undertake annual periodic checks during the Call Off Contract Period of its Staff, in accordance with HMG Baseline Personnel Security Standard so as to determine the Supplier Staff suitability to continue to Framework Schedule 6 (Order Form Template, Statement of Work Template and Call-Off Schedules) 5 provide Services under the Call Off Contract. The Supplier shall ensure that any Supplier Staff who discloses a Relevant Conviction (either spent or unspent) or is found by the Supplier to have a Relevant Conviction through standard national vetting procedures or otherwise, is immediately disclosed to the Buyer. The Supplier shall ensure that the individual staff member immediately ceases all activity in relation to the Call Off Contract, until the Buyer has reviewed the case, on an individual basis, and has made a final decision. Where the Buyer decides that a Supplier Staff should be removed from performing activities, as a result of obtaining information in relation to the Call Off Contract, or for any other reason, the Supplier shall promptly and diligently replace any individual identified. Special terms and conditions Expenses will not be paid for the monthly meet ups. The primary location of work will be specified in each Statement of Work (SoW) and expenses cannot be claimed for travel to that location. Expenses can be claimed for travel to any secondary location of work as required and agreed. Expenses are capped to the value specified in the SoW. When travel to secondary DfE sites is required, all costs incurred must comply with the prevailing DfE Travel and Subsistence policy. Parking is not available on DfE sites. Should base location vary it will be outlined and agreed upon the individual statements of work. Special terms and conditions The latest start date will be outlined in each individual statement of work. Except for in exceptional circumstances, and as agreed with the buyer Special terms and conditions Service provider resources must work within the United Kingdom unless agreed by the Department on an individual basis. Departmental equipment must not be taken abroad or access the departmental network whilst outside the United Kingdom unless agreed by the Department on an individual basis Special terms and conditions The Department’s standard approach to pricing mechanism will be ‘Capped Time and Materials’ (CTM) however we reserve the right to use any of the other approaches as listed in the call-off charges section. Special terms and conditions General Information Standard Framework and Call Off Terms and Conditions will apply Suppliers must agree to all DFE security clearance policies and processes. Suppliers must comply with the Regulation (GDPR) Regulation May 2018; the (DPA) Act 2018, the Law Enforcement Directive and any subsequent amendments/changes to date including providing sufficient guarantees to meet the requirements of GDPR in line with Procurement Policy Note (PPN) 02/18 May 2018 which updates PPN 03/17 All Project-Specific IPRs (as defined) and the Deliverables shall vest in the Buyer unconditionally and immediately upon their creation. Special terms and conditions Suppliers will be required to undertake Financial and Security Due Diligence as part of the tender process, prior to award. Special terms and conditions Non-Solicitation Clause: 1.1 The Supplier shall not, either directly or indirectly, by or through itself, its affiliate, its agent or otherwise, or in conjunction with its affiliate, its agent or otherwise, whether for its own benefit or for the benefit of any other person solicit, entice or induce, or endeavour to solicit, entice or induce, any employees of the Buyer who are employed or engaged in the performance of the Services with a view to employing or engaging the employee of the Buyer during the Call-Off Contract Period and for a period of [9 months] thereafter. 1.2. Notwithstanding clause 1.1 the Supplier may employ or engage any employees of the Buyer which have responded directly to a bona fide recruitment drive either through a recruitment agency engaged by the Supplier or via an advertisement placed publicly by the Supplier (either in the press, social media, online or in trade and industry publications). Are you prepared to show your budget details?: Yes Indicative maximum: £4,000,000 exc VAT Confirm if you require a contracted out service or supply of resource Supply of resource: the off-payroll rules may apply Summary of work We are seeking Principal Analysis services to support the ongoing development and live operation of GDS-compliant digital services. The primary focus is to assist The Digital Apprenticeship Service to enable hundreds of thousands of employers and ½ million apprentices to raise skills levels, and to leverage our digital services to enable the new Growth and Skills Offer which will include a wider range of training. As the service is already live, a structured handover from incumbent suppliers will be required. Additionally, continuous knowledge transfer to permanent staff within the Department for Education (DfE) will be essential to ensure long-term sustainability and capability building. Where the supplied staff will work West Midlands Who the organisation using the products or services is Department for Education Why the work is being done The Digital Apprenticeship Service is developing it’s digital services to enable a new offer to employers to support the priorities of growth and skills. This offer will include access to a wider range of training in addition to apprenticeships, and is set to launch in August 2025, which is now a public commitment. In order to achieve this, we are prioritising enhancements across several key digital services, including Recruit an Apprentice, Find an Apprenticeship, Employer Approvals, Find Apprenticeship Training, and Payments. To support this ambition, we will continue to ensure our services are scalable, cloud-based, and compliant with Government Digital Service (GDS) standards—delivering a seamless user experience and meeting evolving needs. High-quality analysis will be essential to understand and respond to policy challenges and user needs. This must align with user-centred design principles to create an intuitive and effective apprenticeship experience. The business problem you need to solve The Digital Apprenticeship Service is a key enabler for the introduction of a new growth and skills offer (GSO) to employers and learners. This is an ambitious multi-year initiative that involves navigating complex policy, operational, and delivery challenges. Our goal is to ensure the diverse needs of users who can benefit from apprenticeships and the GSO are met, increasing both the quality and quantity of successful learning outcomes, promoting social mobility, and contributing to the UK’s economic growth. This transformation is being delivered through the continuous enhancement and live operation of existing digital services, with new features and capabilities integrated through our agile delivery model to achieve ambitious programme objectives. In a large-scale government programme and complex environment, success depends on collaborative design with policymakers, a deep understanding of user and stakeholder needs, and an evidence-based approach that drives value and delivers meaningful outcomes. First user type: • The digital apprenticeship service provides a range of digital services to support four groups of users: • Employers who want to recruit and apprentice, find suitable training and authorise payments • Individuals from 16 upwards (the apprentice) who wishes to become an apprentice, find opportunities, apply and track their progress and receive a certificate at the end of their apprenticeship • Training providers, who need to become an approved provider and be paid the training they deliver • Assessment organisations who need to be approved to assess apprenticeships and provide assessment service • In addition to the user facing service the digital apprenticeship service also has a scaled support service and dependencies on wider DfE systems.