Elizabeth line 2 Concession Agreement

Description

The contract is a new concession agreement for the Elizabeth line (ELC2). The contract will cover all aspects of train and passenger service operations over the ELC2 network. Lot 1: The Elizabeth line is the most significant addition to London's transport network in a generation. The new railway is transforming life and travel in London and the south east: it is reducing journey times, creating additional capacity, transforming accessibility and providing a huge economic boost. The current concession agreement expires on 25 May 2025. The scope of the concession agreement will include train and passenger service operations over the whole of the Elizabeth line network, as well as the operation and management of stations. The Operator will be remunerated by a specified fee package of performance incentives, which may include either or both of performance bonuses for increased performance or deductions for below target performance. TfL's vision is to ensure the Elizabeth line continues to be a showcase for investment in TfL, rail and public transport by building on the legacy of the Crossrail Project and Elizabeth line through optimisation and improvement on current high levels of safety, performance and customer satisfaction whilst remaining adaptable to an evolving industry and changing customer needs. As well as this, the Elizabeth line is also at the heart of the Mayor of London's Transport Strategy and expected to enable the achievement of wider policy objectives. To support this vision, TfL has set out seven key objectives for the operation of the Elizabeth line. These are: • Achieve excellence in safety and sustainability across all aspects of the Elizabeth line; • Optimise the performance and cost of the Elizabeth line through continuous improvements, without sacrificing quality; • Maintain high and annually improve customer satisfaction accounting for increasing customer expectations and emerging technology trends; • Positively influence customer and stakeholder perception of Rail for London Limited (RfL) and the Elizabeth line by maintaining, developing and enhancing the Elizabeth line brand across London in partnership with RfL; • Manage and accommodate passenger and network growth at consistently high service levels, collaborating with RfL to deliver investment projects; • Maintain a flexible and dynamic approach to changes in the rail industry that directly and indirectly influence the Elizabeth line; and • Ensure the Elizabeth line is a great place to work, and its workforce is representative of the communities it serves.