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Stale pre-tender

Call Centre Solution

Published

Description

To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period. Lot 1: To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues.

Timeline

Publish date

a year ago

Buyer information

Southern Housing Group

Email:
procurement@southernhousing.org.uk

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Notice topics

Installation services of communications equipmentIT services: consulting, software development, Internet and supportTelecommunication services except telephone and data transmission servicesTelecommunications servicesTelephone and data transmission services

Related topics

Computer back-up and catalogue conversion servicesComputer audit and testing servicesComputer network servicesComputer support and consultancy servicesComputer-related servicesInternet services

Source

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