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Awarded

Customer Relation Management software package

Published

Supplier(s)

Capgemini UK plc

Value

1,400,000 GBP

Description

Business Stream is seeking a partner to improve customer communication experience across multiple channels and all stages of the Customer Journey. It is anticipated that over the period of the contract the chosen bidder will be required to provide consultancy and technological interventions in Customer Operations and Credit Management functions within the organisation. In addition to improving the experience for the customer this project is expected to result in an increase in internal capacity in order to service new clients acquired as part of our projected expansion. Further details on the processes for each department will be provided as part of the PQQ and ITT.

Timeline

Publish date

8 years ago

Buyer information

Scottish Water Business Stream Limited

Email:
procurement@business-stream.co.uk

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Notice topics

Customer Relation Management software development servicesCustomer Relation Management software package

Related topics

Financial analysis and accounting software development servicesFinancial analysis and accounting software package

Source

Ted (OJEU)
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