Vessel traffic control equipment

Description

The tender regards the award of one contract concerning service and maintenance of the Vessel Traffic Service System (VTS) Storebaelt. The service and maintenance consists of both corrective and preventive maintenance, as well as the establishment of a hotline facility to solve minor problems in the software. Furthermore the supplier shall be able to repair installed parts on the system as well as to assist DALO with other technical assistance related to the VTS. The VTS Storebaelt system is a mandatory ships reporting system which covers the Great Belt Area connecting east and west Denmark, inclusive the Great Belt Bridge. The VTS Storebael System was established in 1993 and renewed in 2007. The VTS Storebaelt system is to be kept fully functional until a system has been installed within the next 4 years. The contract concerns the service and maintenance of the VTS Storebaelt system, whereas the supplier shall deliver technical service to the system, including preventive and corrective service in case of failure on parts of the system. Furthermore the supplier shall deliver a Hotline Help Desk to fix minor problems and reportings of failures on the VTS Storebaelt. In case of defects on installed parts of the VTS Storebaelt the supplier shall be able to fix these, or deliver and install a new part. The supplier shall as well be able to support DALO with an on-site technician in case DALO wishes to e.g. perform tests on the system or the Danish Defence requires a new radar installed as a substitution of an existing in the Great Belt area, and this new radar has to be interfaced and aligned to the VTS Storebaelt system. DALO has the right to order this technical assistance service for up to 100 days in the duration period of the contract. As a rule it is not anticipated that the supplier shall perform any developments or changes to the VTS Storebaelt but such can be necessary in case of a change of external demands to the system, e.g. an change to the format for reportings to the International Maritime Organization. If this is the case such services will be ordered as a technician assistance.