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Awarded

Provision of an Automated Assistant for Customer Services

Published

Supplier(s)

ICS.AI LTD

Value

560,000 GBP

Description

The Council has a new requirement for the Provision of an Automated Assistant for Customer Services. As part of the Council’s Customer Strategy approved in November 2023, there is an action to adopt an Automated Assistant to further enhance the choice the Council offers its customers via the Customer Service Centre, and expand the service currently provided to a truly 24/7 operation for routine transactional services Lot 1: Award a Call-Off Contract for the Provision of an Automated Assistant for Customer Services to AICS.AI Ltd, in accordance to the award procedure under Crown Commercial Services G-Cloud 13 Framework Agreement RM1557.13.. Following the Framework Award Procedure (Schedule 5) and the Crown Commercial Services RM1557.13 G-Cloud 13 Lots 1-3 Customer Guidance Buying Process the Council followed the Step process and searched terms.

Timeline

Award date

3 months ago

Publish date

2 months ago

Buyer information

Renfrewshire Council

Email:
alexandra.donaldson@renfrewshire.gov.uk

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Notice topics

Software maintenance and repair servicesSoftware-related services

Related topics

Software supply servicesRepair of information technology softwareMaintenance of information technology softwareSoftware maintenance and repair servicesSoftware consultancy servicesSoftware configuration services

Source

Public Contracts Scotland
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