Patient/Citizen Communication, Engagement and Hybrid Mail Solutions

Description

One-and two-way communications through a range of solutions and communication channels; digital (online) communications, email, SMS, interactive voice response (IVR), agent calls, hybrid mail, surveys & feedback (e.g., NHS Friends and Family Test (FFT) and workforce communications. Lot Structure - Lot 1 - Digital Communications Digital communications including patient portals, Artificial Intelligence, and appointment management  - Lot 2 - Messaging Digital messaging including SMS, Whats App etc - Lot 3 - Voice Agent calls & IVR - Lot 4 - Hybrid Mail Digital first Hybrid Mail solutions - Lot 5 - Patient Experience FFT Surveys & Patient Feedback - Lot 6 - Workforce Communications Workforce communications including paging and digital smart badges  - Lot 7 - Combined Solutions End to end solution encompassing elements from any Lot which the customer can build from the modularised Lot structure