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CH232464 OUT OF HOURS CALL CENTRE SERVICE

Published

Value

7,000,000 GBP

Description

Ealing Council is procuring the out of hours call handling services as a central purchasing body pursuant to Regulation 37 of the Public Contracts Regulations 2015. This new arrangement is open to the contracting authorities listed below. Each party will enter into separate but identical Services Agreements save for local variations and factual differences. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back- office function of each individual council. :- • All UK Councils and Housing Sector Arm's Length Management Organisations (ALMO) s who offer an out of hour's service including without limitation the existing participants London Boroughs of Barnet, Haringey, Enfield, Barnet, Barking and Dagenham, Ealing and Waltham Forest Councils • all central government departments offices and bodies. • Any Registered Social Landlords • Any Integrated Care Systems and Integrated Care Boards in UK • Any Local Authority Trading Companies • Any Local Authority Direct Service Organisations

Timeline

Publish date

9 months ago

Close date

21 days ago

Buyer information

London Borough of Ealing

Contact:
Vincent Hunt
Email:
huntv@ealing.gov.uk

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Notice topics

Telephone survey servicesTelephone switchboard servicesTelephone-answering services

Related topics

Call centreTelephone operator servicesOffice-support servicesSurvey conduction servicesDedicated-business telephone network services

Source

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