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Awarded contract

Published

Call Back Assist, Install, Licences, Support & Maintenance

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Buyer

WARWICKSHIRE POLICE

Value

134,495 GBP

Current supplier

Zetron Limited

Description

The Police & Crime Commissioner for Warwickshire has awarded a contract for Call Back Assist (CBA) to effectively manage demand and enable the public to receive a call back rather than remain on hold when contacting the 101 service. This has been awarded to the incumbent provider of the Authority's telephony system. CBA is considered the more viable option to integrate with the existing telephony, integrating another solution would be costly and have greater risk of operational failure.

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Chief Constable

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Deputy Chief Constable

Deputy/Assistant Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Director of Enabling Services

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

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CPV Codes

51340000 - Installation services of line telephony equipment
48000000 - Software package and information systems
64210000 - Telephone and data transmission services
64216000 - Electronic message and information services
64215000 - IP telephone services
64214000 - Dedicated-business telephone network services
64213000 - Shared-business telephone network services
64212000 - Mobile-telephone services
64211000 - Public-telephone services

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