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Awarded

Call Back Assist, Install, Licences, Support & Maintenance

Published

Supplier(s)

Zetron Limited

Value

134,495 GBP

Description

The Police & Crime Commissioner for Warwickshire has awarded a contract for Call Back Assist (CBA) to effectively manage demand and enable the public to receive a call back rather than remain on hold when contacting the 101 service. This has been awarded to the incumbent provider of the Authority's telephony system. CBA is considered the more viable option to integrate with the existing telephony, integrating another solution would be costly and have greater risk of operational failure.

Timeline

Publish date

9 months ago

Award date

8 months ago

Buyer information

WARWICKSHIRE POLICE

Contact:
Sally Brown
Email:
sally.brown@warwickshire.police.uk

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Notice topics

Installation services of line telephony equipmentSoftware package and information systemsTelephone and data transmission services

Related topics

Electronic message and information servicesIP telephone servicesDedicated-business telephone network servicesShared-business telephone network servicesMobile-telephone servicesPublic-telephone services

Source

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