Tender for SaaS Agreement regarding provision of Services and related services

Description

The tender is a multi-vendor framework agreement regarding provision of Software-as-a-Service and related services to realize the ambition of the contracting entity to launch a unified digital mobility solution for public transportation with bus, train, light rail, metro, and other modes of transportation in Denmark. Lot 1: I) Background and purpose: The contracting entity operates Rejsekort (an electronic ticket system for bus, train, light rail, and metro with approx. 3.2 mio. active users and 100-200 mio. yearly journeys) and Rejseplanen (a nationwide web- and app-based system for travel planning with public transportation with 50+ mio. searches yearly). The contracting entity is owned by the Public Transportation Operators (PTO's) and is regulated by Chapter IV of the Danish Transport Companies Act (lov om trafikselskaber). According to the law the contracting entity is to support a further development of the Rejseplan system, together with the functions of the Rejsekort system, to provide a unified digital mobility solution where travel planning, booking, ticketing and payment can be accessed via a single consolidated solution across public and private modes of transport. The main purpose of the framework agreement is to deliver services to fulfill these ambitions. The contracting entity expects to award the framework agreement to four (4) tenderers. II) Main services of the framework agreement: The framework agreement covers Software-as-a-Service for public transportation, The framework agreement covers the Supplier's provision of services for public transportation that are to be provided to the Customer as a "Software as a Service" ("SaaS"). Provision of the services takes place in accordance with concluded delivery agreements under the framework agreement after completion of direct award or mini competition. The main services include the following: A) Implementation Services: The supplier shall provide implementation services, including the necessary configurations of modules, cf. subsection II, point B. B) The Solution: The supplier shall provide a solution which consists of one or multiple of the following functional modules: i. Journey planning and real-time traffic information ii. Ticketing for pay-as-you-go (PAYG) and prepaid ticketing iii. Journey mapping and inspection iv. Price calculation and payment v. Integration to third-party mobility providers vi. Customer relationship management, self-service and customer roles vii. Fraud prevention and detection viii. Revenue sharing and data insights C) Continuing  Services: The supplier shall provide continuing services, including: i. Continuous operation of the solution and all related deliverables, including installation of new versions and releases, monitoring and user administration ii. Maintenance, including preventive maintenance, troubleshooting, error and incident. correction as well as updates and development of functionality and use of the solution. iii. Support in relation to the use of the Solution, including the suppliers handling of report of defects, errors and incidents through a support desk. D) Services as per order: The supplier shall provide services as per order as a supplement to a delivery agreement, including consultancy services , additional modules from the supplier's roadmap, and additional services in form of additional mobility service providers, additional integration and additional PSP's. Tenderers are not guaranteed any minimum purchase under the framework agreement, and estimates are therefore no undertaking on the part of the contracting entity to make a minimum purchase under the framework agreement. This tender is carried out in continuation of another tender which the contracting entity has carried out regarding a framework agreement on Application Development and related services. After completion of the SaaS tender, the contracting entity intends to carry out another tender regarding an Operating Contract. These three contracts constitute the Body of Contracts. The tenders of the three contracts are carried out separately and without dependencies. It is always the contracting entity's current needs in relation to the specific services covered by the individual agreements that determine which agreement under the Body of Contracts the contracting entity must use.