Automated Payment Services

Description

Energia Group is seeking to procure Automated Payment services (Payment Services), for the processing of online customer payments within both NI and ROI and support of the current websites and apps. Lot 1: Energia Group are seeking to appoint a contractor to provide a range of Automated Customer Payment Services for the processing of online customer payments in Northern Ireland and the Republic of Ireland (RoI) via internet and mobile device applications. A brief description of the Payment Services required, is set out below: Service Name Contractor/s Service Requirements Keypad Transactions 1 The ability for "pay as you go" (known as "Keypad") customers to buy electricity by online channels (Web & App). 2 The ability for Keypad customers to have their Powercode re-issued by online channels. Account Balances and Full / Part Bill Payments 1 The ability for billed customers (i.e. non-Keypad) to obtain their account balance by online channels (Web & App). 2 The ability for billed customers (i.e. non-Keypad) to make full bill or part bill payments by online channels. Network Services Provision of both a real-time payment facility and batch file upload process to enable the collection of payments and capture customer reference details. Reporting Provision of on-line daily summary & detail reports of the transactions processed. Settlement 1 Pay to Energia Group all payments collected from customers, less any authorised refunds made. 2 Operate effective systems to ensure the timely transmission of payments to Energia Group. App & Web support Support and provision of existing of Power NI and Energia payment pages and existing mobile applications. Customer Payment Methods and Indicative Volumes in NI Power NI currently supplies electricity to 39,000 businesses and 477,000 domestic customers in NI and offer a range of tariffs. Approximately 179,000 of Power NI's domestic customers have an innovative Keypad meter (PAYG) installed. Energia Domestic supplies electricity to 200,000 customers with approximately 300 of these customers using a Keypad meter. Energia Commercial supplies electricity to 23,000 customers. 2,000 of theses customers are in NI with the remaining 21,000 in ROI. Details of the current number and value of Power NI transactions is set out below: Customer Detail Number of transactions per annum Bill payment (Domestic & Commercial) via on line and mobile applications c161k Keypad Top Up (Domestic Only) via on line and mobile applications C2.8m Sub-total C2.96m Details of the current number and value of Energia transactions is set out below: Customer Detail Number of transactions per annum Domestic Bill payment via online and mobile applications C225k Commercial Bill payment via online and mobile applications C6k Sub-total C231k Indicative volumes are as follows: Power NI Keypad Payment Online & App - c2.82m per annum Power NI Bill Payment Online & App - c161k per annum Energia Domestic Payments Online & App - c225k per annum Energia Payment Commercial Payments Online - c6k per annum. These annual volumes are indicative only and do not constitute a commitment to these volumes due to flexing needs and a change in customer demand.