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Request for Information for the Provision of Customer Call Handling and Management Services

Published

Description

The purpose of this Request for Information (RFI) is to assist Revenue in clarifying its requirements and evaluating potential options for the provision of Customer Call Handling and Management Services. Revenue is issuing this RFI and invites responses from economic operators for the purpose of market research. As part of this market research exercise, Revenue, would like you to complete the questionnaire contained in the attached document. The information elicited from providers will contribute to Revenue’s procurement strategy in relation to Customer Call Handling. The purpose of this Request for Information (RFI) is to assist Revenue in clarifying its requirements and evaluating potential options for the provision of Customer Call Handling and Management Services. Revenue is issuing this RFI and invites responses from economic operators for the purpose of market research. As part of this market research exercise, Revenue, would like you to complete the questionnaire contained in the attached document. The information elicited from providers will contribute to Revenue’s procurement strategy in relation to Customer Call Handling.

Timeline

Publish date

9 months ago

Buyer information

Office of the Revenue Commissioners_366

Contact:
Office of the Revenue Commissioners_366
Email:
publicprocurement@revenue.ie

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Notice topics

Call centreOffice-support servicesTelephone operator servicesTelephone-answering services

Related topics

Mailing-list compilation and mailing servicesFiling servicesTyping, word-processing and desktop publishing servicesInterpretation servicesTranslation servicesReprographic services

Source

eTenders Ireland
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