CPG/11934/2024 RM1043.8-1-FCDO Digital Products and Services Delivery Partner

Description

Which phase the project is in Not started Existing team The delivery partner will be expected to work with an existing FTE team. This team comprises of professional full stack software and data engineers, testing roles and product management Address where the work will be done Foreign Commonwealth & Development Office, King Charles Street, London, SW1A 2AH. Foreign Commonwealth & Development Office, Abercrombie House, Eaglesham Rd, East, Kilbride G75 8EA. Working arrangements The supplier staff will work normal business hours: Monday to Friday, 9am - 5pm, 7.5 hours per day + 0.5 hour lunch time. There may be some limited out of hours work expected depending on business need. Out of hours work will be agreed between the parties when required. There will be some expectation for occasional site working to bolster knowledge transfers, innovation and hackathon style working. These are likely to be held around East Kilbride or at the FCDO offices in King Charles Street, London, SW1A 2AH if required. Travel and subsistence expenses will require prior approval. Provide more information about your security requirements: Security Check (SC) Provide more information about your security requirements (optional): All must have SC as a minimum. Preference for contractors to already hold DV clearance, however we would be willing to sponsor the DV clearance process at the supplier's expense. One person in the team must have DV clearance. Latest start date 2025-06-01 Enter the expected contract length: 2 years Are you prepared to show your budget details?: Yes Indicative maximum: £1.5m per year. £4.5m total. Provide further information: Funding will be drawn down via individual statements of work and is uncommitted until SoW is agreed by both parties. Confirm if you require a contracted out service or supply of resource Contracted out service: the off-payroll rules do not apply Summary of work The scope of the programme is to build on the successes and lessons learnt in the 2022-2025 Delivery Platform work to : Build or enhance accessible Data Products and Services to facilitate the whole programme lifecycle including : - Pre-Programme : Supporting briefing, upskilling, deployment of new programmes in field. - Operationally : Measuring benefits, managing emergent risk, responding to political change efficiently and effectively, capturing historically ‘siloed’ data. - Post-Programme: availability of lessons learnt, post closure benefits. Plug the critical gap in capability to measure Programme Benefits the capability to record, measure and utilise Programme and Portfolio results. Facilitate a broader church of Programme Users, acting as an accelerator, facilitator or advocate within IDD and the wider FCDO for value driven capabilities and and multi use, flexible technologies. All products and services proposed within this Business Case, as with previous years delivery, will be delivered under the following key principles : Scalable, re-usable and flexible – Creating fast-delivery Data products which can be re-used and scaled by different User Groups (not just niche cases), programmes or adopted with confidence at an Enterprise level within IDD. Secure by Design – Balancing valuable User needs against Secure by Design principles and robustly compliant Information Management practise – aiming to compromise neither (rather than a historical ‘security says no’ stance). Measurably Beneficial and Cost effective – Delivery of Data products or services with clearly articulated expectations around benefits and clear metrics for measuring success. Where the supplied staff will work London Where the supplied staff will work Scotland Where the supplied staff will work No specific location (for example they can work remotely) Why the work is being done Boosted Workforce Productivity: Empower staff with intuitive self-service data products or tools, significantly reducing time (and cost) spent on manual tasks within the programme or portfolio lifecycle. Facilitates a more agile and responsive organization through easier access to data, making them better equipped to adapt to changing demands Increased efficiency, budget and cost savings: Streamline programme processes (especially as they pertain to isolated data sets, CSVs/Excel etc) - reducing inefficiencies, leading to significant cost savings. Enable faster data-driven decision-making, enabling more effective use of resources. Improved Transparency and Accountability: Enhance the ability to measure and demonstrate programme outcomes, aligning with government objectives and mitigating a significant gap in capability. Support FCDO’s leadership in global aid transparency and reporting standards. Enhanced Security and Resilience: Supports and strengthen FCDO’s digital infrastructure aspirations, ensuring secure operations even in challenging environments or complex User needs. Improve operational risk management and continuity of mission-critical activities. Strengthened Mission Capability: Lower the barrier to entry (increase Digital literacy) for non-technical Users to access data (via a marketplace) which enable more informed, timely decisions operationally Position FCDO as a leader in international diplomacy and development, enhancing FCDO’s global impact through more efficient delivery of programme outcomes. The business problem you need to solve The FCDO is currently facing significant challenges in managing and delivering its digital products and services efficiently. To address this, there is a critical need to establish a robust Digital Products and Services Programme and Portfolio Delivery Hub. The primary business problem to solve involves ensuring streamlined operations, effective resource allocation, and timely delivery of digital initiatives. This program aims to enhance the coordination and oversight of various digital products and services, which are essential for maintaining competitive advantage and meeting customer demands. The project is structured in a phased approach, with an initial investment of £1.5 million plus VAT for the first year. The total lifecycle cost, subject to approval of all phases, is estimated at £4.5 million plus VAT. The phased approach allows for incremental improvements and adjustments based on ongoing assessments and feedback. The anticipated completion date for the first year is 1st April 2026, with the final phase expected to conclude by 1st April 2028. First user type: Internal FCDO staff