Consultant Support for the Review of Customer Experience

Description

<p>Sutton Housing Partnership (SHP) is an Arm’s Length Management Organisation (ALMO) providing a repairs and maintenance service to residents living in 7,500 homes in the Borough, with a portfolio ranging from high rise estates, small residential blocks and street properties. It is a high performing ALMO with aspirations to be the best and deliver outstanding services to each and every resident. SHP prides itself on the close working relationships with residents that it is developing. SHP is inviting proposals to work with the Board to carry out this review to take place in early 2023. This is intended to bring some independence and external challenge, as well as identifying how SHP compares to current good practice.</p> Keywords: Consultant