Translation & Interpreting Services

Description

The Council is seeking to procure providers to carry out translation services to effectively communicate with clients where English is not their first language. Multiple channels for Interpreting will be used in order to enable individuals who have limited spoken English to communicate with members of the council through the use of an interpreter; including telephone (mobile and land-line), face-to-face, virtual meetings and written translations. Awarded parties will provide a reliable pathway for service users and a system that reduces spend for the organisation and maximises opportunities. There are four Lots which are broken down as follows: • Lot 1 - Face to Face Interpretation • Lot 2 - Telephone Interpretation • Lot 3 - Written Translation • Lot 4 - Video/Online Interpreting Lot 1: Face to Face Interpretation Bilingual face to face interpreting Lot 2: Telephone Interpretation Bilingual telephone interpreting available in all languages, without booking, 24 hours daily, 365 days a year Lot 3: Written Translations Provide a written translation service for the Council during the working hours of 8.30 am to 5 pm Monday to Friday; excluding Bank Holidays. Lot 4: Video / Online Interpreting Provide an online interpreting service for the Council during the working hours of 8.30 am to 5 pm Monday to Friday, excluding Bank Holidays.