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Openclosing

CITB Voice of the Customer Platform and Support Services

Published

Value

350,000 GBP

Description

CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research, with CITB’s goal to become a customer centric organisation. This solution will enable to monitor, collate and act upon customer feedback. Lot 1: CITB have a requirement for a Voice of the customer platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. CITB require the platform to provide employee engagement and Customer research, with CITB’s goal to become a customer centric organisation. This solution will enable to monitor, collate and act upon customer feedback. This needs to be a single platform approach with no 3rd party applications to meet the strategic goals of CITB. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/89ENJ24Z2S

Timeline

Publish date

15 days ago

Close date

in 17 days

Buyer information

Construction Industry Training Board

Email:
citb-procurement@gov.sscl.com

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Notice topic

Customer Relation Management software package

Related topics

Financial analysis and accounting software package

Source

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