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Awarded

Civica iCasework Member's Enquiries Case Management System

Published

Supplier(s)

Civica UK Limited

Value

61,630.89 GBP

Description

The council requires a SaaS case-management application to administer enquiries residents make to their respective member. One solution was sourced through the G-cloud 13 framework, using search criteria from the service's requirements: Civica iCasework. The solution is already in use by the council to administer member enquiries. The annual price has increased, however this is commensurate with increases from suppliers with similar products and services and still provides value for money. As the system is already in use, there are no set-up costs; albeit we will be working with the supplier to make some improvements to optimise the system and generate some efficiencies.

Timeline

Award date

a month ago

Publish date

8 days ago

Buyer information

London Borough of Islington

Contact:
Islington Council
Email:
procurement@islington.gov.uk

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Notice topics

IT services: consulting, software development, Internet and supportSoftware package and information systems

Related topics

Computer back-up and catalogue conversion servicesComputer audit and testing servicesComputer network servicesComputer support and consultancy servicesComputer-related servicesInternet services

Source

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