Design, Implementation and Support of the LocalGov Drupal Platform for West Sussex County Council

Description

Pre-market engagement The Council has carried out a desktop review of other Content Management Systems on the market and made a decision to move to the LocalGov Drupal platform based on its fit as part of a wider transactional information-led ecosystem the Council wishes to move to. Work done so far The Council is undertaking a large-scale investment in digital services to enable its modernisation of the provision of services to residents. Central to the modernisation is the management of data, information and knowledge and the provision of accurate content via an omni-channel experience to drive adoption of self-service for residents, members, staff and partners across all digital channels. The selection of LocalGov Drupal was based on the following factors; Flexibility, Security, Open Source, Scaleability and User Community. Additionally LocalGov Drupal is also aligned with the Local Digital Declaration Which phase the project is in Not started Existing team The delivery team consists of a Project Manager, Head of IT, IT Product Manager, Information Architect, IT Business System Architect with additional representation from Council content owners. Some interaction with the current CMS support provider may be required. This Project Team will report into the Council's Digital Strategy Programme Governance. The Programme Sponsors are the Assistant Director of Communities, the Director of Finance and Support Services and the Director of HR and Organisational Development. Address where the work will be done The delivery team is based at County Hall, West Street, Chichester, West Sussex. PO19 1RG. The expectation is that most of the work will be carried out remotely with some limited on-site collaboration required at key phases of the project. Working arrangements The expectation is that most of the work will be carried out remotely with some limited on-site collaboration at key phases of the project. MS Teams will be the collaboration tool and some Sharepoint access can be organised to support joint working. Bidders are able to suggest tools and accelerators that will support the implementation of the platform (e.g. project management software, collaborative design tools etc) as part of their bid whilst being clear on how they will be administered and how the charging will work. Provide more information about your security requirements: No security clearance needed Latest start date 2025-04-07 Enter the expected contract length: 2 years Extension period: 1 year Are you prepared to show your budget details?: Yes Indicative maximum: The total capped value of the contract is £250,000. This is intended to cover the implementation of the platform, hosting and support for the contracting period and allow scope for uncommitted development work that arises during the contract term. Any bid received that exceeds this amount will be rejected. Confirm if you require a contracted out service or supply of resource Contracted out service: the off-payroll rules do not apply Summary of work West Sussex County Council (The Council) is seeking a delivery partner to design, implement and support the LocalGov Drupal Platform which will form part of a wider Council's digital ecosystem. The Council will adopt the LocalGov Drupal platform to: -Implement a decoupled/headless website providing a consistent omni-channel experience. This is required to support recently implemented AI Technologies. -Enhance the Council's digital presence and provide a user-friendly omnichannel experience for our residents, members, staff, partners and businesses. -Streamline information management and improve operational efficiency; -Leverage the benefits of an open-source platform with a strong community and established best practices for local government; -Enable the Council to play an active role in the LocalGov Drupal Community and in doing so growing its partnership opportunities with other public and private sector bodies; -Gather meaningful insights into the value of our information and services to shape future offers; More details can be found in the Draft Stage 2 Further Competition Documentation in the attachment area. The Council is looking for support to implement the core modules and front-end features no later than 30 September 2025 with a public launch by 03 November 2025 (date is subject to approval by the Council’s Digital Strategy Programme). Bidders that are shortlisted at Stage 1 of the process will be invited to a 1hr Market Briefing session at 14.30 on 05 February 2025. A MS Teams invite will be issued as part of the Stage 1 outcome notification. The Council reserves the right to make minor alterations to the contents prior to the publication of Stage 2. Where the supplied staff will work South East England Where the supplied staff will work No specific location (for example they can work remotely) Who the organisation using the products or services is West Sussex County Council only Why the work is being done The Council is undertaking a large-scale investment in digital services to enable its modernisation of the provision of services to residents. Central to the modernisation is the management of data, information and knowledge and the provision of accurate content via an omni-channel experience to drive adoption of self-service for residents, members, staff and partners across all digital channels. The business problem you need to solve -There is no single or effective signposted resident journey. -There is limited insightful analytics on demand drivers or assistance with service forecasting. -Corporate knowledge is a core commodity for the Council and at present it is not joined up. -A need to bring greater efficiencies in servicing failure demand. First user type: West Sussex resident/business/visitor First user type: West Sussex resident with low digital capability First user type: IT Product Manager First user type: Content Creator First user type: Content owner