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Closed

Bereitstellung und Betrieb einer Multichannel Contact-Center Lösung

Published

Value

7,601,840 EUR

Description

Gegenstand zu schließenden Rahmenvertrages ist die Bereitstellung einer hochintegrativen Telekommunikationslösung nebst Dienstleistungen (Multichannel Contact-Center Lösung) auf Basis des Bereitstellungsmodells "Software as a Service (SaaS)" in einer durch den Auftragnehmer betriebenen Private Cloud Infrastruktur. Lot 1: Gegenstand zu schließenden Rahmenvertrages über die Bereitstellung einer hochintegrativen Telekommunikationslösung nebst Dienstleistungen (Multichannel Contact-Center Lösung). Es ist der Betrieb einer Multichannel Contact-Center Lösung auf Basis des Bereitstellungsmodells "Software as a Service (SaaS)" in einer durch den Auftragnehmer betriebenen Private Cloud Infrastruktur anzubieten. Darin ist die erforderliche Hardware zu integrieren. Ziel des Auftraggebers ist es, die notwendigen Lizenzen durch ein flexibles Mietmodell zu beschaffen.

Timeline

Publish date

a year ago

Close date

12 months ago

Buyer information

AOK Sachsen – Anhalt

Contact:
Justiziariat/Vergabestelle
Email:
katja.wartenberg@san.aok.de

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Notice topics

IP telephone servicesSoftware package and information systemsTelephone and data transmission services

Related topics

Electronic message and information servicesIP telephone servicesDedicated-business telephone network servicesShared-business telephone network servicesMobile-telephone servicesPublic-telephone services

Source

Ted (OJEU)
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