Information systems and servers

Description

Transport for London (TfL) is setting the challenge to solve some of the key problems facing our organisation. Led by the Transport Innovation Directorate, Problem Statements will be published periodically with the aim of providing clarity and focus to the market about where innovation is required within TfL. This Market Sounding Questionnaire (MSQ) is issued by TfL and seeks to obtain feedback in relation to customer information at bus stops. The primary focus is to better understand market/supplier appetite, capacity and capability, as well as perceived risks and opportunities. The main purpose of this PIN is to establish the measure of interest in the market for the delivery of potential solutions to the above problem statement. TfL is considering how it may approach the procurement of any such services that may fulfill the problem statements and is therefore seeking early information from the market through the publication of this prior information notice (PIN). The main purpose of this PIN is to establish the measure of interest in the market via a market sounding questionnaire. This problem statement concerns customer information at bus stops. Over 2 billion passenger journeys are made each year in London. As bus ridership continues to fall due to a number of factors, including congestion and average bus speeds, there is a need to offer an improved customer experience and provide accurate, reliable and trustworthy information. Currently, the only real-time information of this kind that is available at bus stops is displayed via the Countdown screen, found in some bus shelters. This displays next available route numbers and their expected arrival time in minutes, but does not convey disruption information or expected journey times. TfL is looking to the market to identify innovative approaches to delivering customer information at bus stops. This needs to enable: — TfL to deliver customer information in an efficient, cost-effective, timely, high-quality and environmentally way that can be scaled across the bus network, — bus customers to regain control of their journey, through the access to accurate real-time information at bus stops. Any solution should include the functionality to communicate the following primary information to customers in real-time: — expected arrival times, — temporary service changes, — expected journey times, — simple bus route mapping.