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Awarded

Provision for a customer relationship management (CRM) system

Published

Supplier(s)

Abavus Ltd

Value

336,695 GBP

Description

Torfaen County Borough Council (TCBC) requirements are for a customer relationship management (CRM) system. This will be for an initial period of three years with the option to extend up to a further 24 months in total, further information is contained within the procurement documents Lot 1: The TCBC Customer Services team consist of 27 people who handle approximately 200,000 contacts via phone, face to face, email and social media per annum. The team work remotely as well as from offices in Pontypool, Blaenavon and Cwmbran. The current CRM is used to record all requests for service, these are passed to the service departments via the system or as email, depending on the service requirements. At present, there has been no integration undertaken with back office applications. Most information requests are not recorded to save time whilst handing contacts.

Timeline

Award date

2 years ago

Publish date

2 years ago

Buyer information

Torfaen County Borough Council

Contact:
Nicola Radcliffe
Email:
nicola.ratcliffe@torfaen.gov.uk

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Notice topics

Content management software packageCustomer Relation Management software packageIT services: consulting, software development, Internet and supportSoftware package and information systemsStorage management software packageSystem management software package

Related topics

Computer back-up and catalogue conversion servicesComputer audit and testing servicesComputer network servicesComputer support and consultancy servicesComputer-related servicesInternet services

Source

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