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Customer Solution Transformation - SSE Airtricity

Published

Value

50,000,000 GBP

Description

SSE Airtricity are transforming its business with ambition to becoming the leading digital energy company on the island of Ireland. Key to this ambition is the transformation of business operations delivering a lower energy cost to our customers though the implementation of technologies that will deliver best in class customer experience, industry leading cost to serve, and providing the foundation for future products and services. These services will include energy, energy management, energy services and digital services; helping customers on the journey to Net Zero. This notice opportunity is for the selection of a partner to deliver the necessary technology and business change, by replacing existing business systems and processes, including CRM, billing, sales, marketing and customer portal alongside the transformation to a new target operating model. For details of the full requirement documents visit; https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341 Lot 1: SSE Airtricity are transforming its business with ambition to becoming the leading digital energy company on the island of Ireland. Key to this ambition is the transformation of business operations delivering a lower energy cost to our customers though the implementation of technologies that will deliver best in class customer experience, industry leading cost to serve, and providing the foundation for future products and services. These services will include energy, energy management, energy services and digital services; helping customers on the journey to Net Zero. This notice opportunity is for the selection of a partner to deliver the necessary technology and business change, by replacing existing business systems and processes, including CRM, billing, sales, marketing and customer portal alongside the transformation to a new target operating model. For details of the full requirement visit; https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=341

Timeline

Publish date

3 years ago

Close date

2 years ago

Buyer information

SSE Services plc

Contact:
Sarah Goodman
Email:
Sarah.goodman@sse.com

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Notice topics

Information systems and serversInformation technology servicesIT services: consulting, software development, Internet and supportNetworking, Internet and intranet software packageProject management consultancy servicesSoftware integration consultancy services

Related topics

Computer back-up and catalogue conversion servicesComputer audit and testing servicesComputer network servicesComputer support servicesComputer support and consultancy servicesComputer-related professional services

Source

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