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Awarded

End-to-End Claims Handling Service

Published

Buyer

Supplier(s)

Capita Business Services Ltd T/a Capita IT Enterprise Services

Value

68,100,000 GBP

Description

The Financial Services Compensation Scheme Limited (FSCS) is seeking a strategic delivery partner (Strategic Partner) to deliver an end-to-end claims handling service (the Service). The vision for the Service is to transform FSCS' outsourcing arrangements to ensure they are aligned with its new operational strategy - to enhance customer experience and value. FSCS want to create stronger relationships with fewer strategic partners to drive significant value. The Strategic Partner will be responsible for: - Service Management Services - Support Services - Deposit Services - Non Deposit Services FSCS may during the life of the contract require the Service Provider to provide the following Optional Services: - Insurance Provision Services; - Identification and Verification Tool; - Portfolio Management Tool - Physical Storage - Default Investigation Services - Thematic Issues Resolution The full description can be obtained from the OJEU contract award notice

Timeline

Award date

6 years ago

Publish date

6 years ago

Buyer information

FSCS

Email:
Chris.Sutherland@fscs.org.uk

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