Managed Investigation Support Services to the Property Services Regulatory Authority (PSRA)

Description

The Property Services Regulatory Authority (PSRA) was established in 2012, under the Property Services (Regulation) Act 2011, to licence and regulate the provision of property services in Ireland by Auctioneers, Estate Agents, Letting Agents and Property Management Agents. The main function includes the undertaking of audits of licensed Property Services Providers, investigation of complaints and unlicensed operators in the sector. The PSRA (Contracting Authority) requires an external managed investigation support service provider to support it in the performance of the inspection functions as provided for in Section 65 and Section 89 of the Property Services (Regulatory) Act 2011 and set out in detail in Appendix 1 to this RFT. In summary, the selected provider will be required to provide the Authority with; (i) Suitably qualified and experienced individuals to carry out statutory investigations regionally under the authority of the PSRA (Inspectors); and (ii) A dedicated individual to manage the service provision who will liaise with the Authority in supporting its administration of statutory investigations (the Service Manager). It is envisaged that an initial inspection team of at least ten Inspectors will be required to also include all necessary managerial and administrative support Please see tender document for further details.