NCL CCG Digital Inclusion Support Services - Multi lot

Description

The Service is intended to be procured by means of 2 separate lots: Lot 1 -- Facilitate more vulnerable patients to access NHS appointments and services digitally, through placing of smart phones in libraries and community hubs and loans to patients Lot 2 - Educate and support Haringey patients to access primary care through digital channels, improving access and reducing demands on general practice The contracts for both of the above will be offered on a 1 year contract with ability to extend by a further year. The Provider will deliver the Service in accordance with the following principles: • The Service must aim to ensure equal access by all Service User groups, reduce health inequalities and promote inclusion, tailoring the Service to support and target those with greatest need through a proportionate universalism approach and equality of access for people with protected characteristics under the Equality Act 2010 • Delivery of the Service will be tailored to the circumstances and culture of Service Users • The Provider must build relationships and work with relevant local stakeholders (including local health economies and community sector organisations) to deliver a relevant and inclusive programme • The Provider should maximise the flexibility of their offering in order to increase reach for all, including communities who face the most barriers to access • The Provider should ensure Service User involvement and engagement in the evaluation and improvement of the Service • The Provider must engage proactively with provider services whilst recognising the competing demands on them • All individuals must be treated with courtesy, respect and an understanding of their needs • Ongoing improvements and adjustments will be made to the delivery of the Service as new evidence emerges local evaluation of the Service. The Provider acknowledges and agrees that the Service may be adjusted to respond to best available evidence, including (by way of example only) as a result of planned innovation-testing evaluation (e.g. a research project or time-limited pilot of a local innovation to improve the Service) Total annual contract value for Lot 1 is £100,000. Total value for the two year period is £200,000. Total annual contract value for Lot 2 is £20,000. Total value for the two year period is £40,000. Lot 1: Facilitate more vulnerable patients to access NHS appointments and services digitally, through placing of smart phones in libraries and community hubs and loans to patients To enable more vulnerable patients to have access to NHS appointments and services, digitally, through placing of smart phones in libraries and community hubs and loans to patients. To work with system partners across all sectors to identify potential service users, receive referrals and to provide suitable digital equipment. Develop and administer a series of training interventions and support for patients to access NHS services digitally. Particular focus on attending appointments digitally, either through the loan of a device or through accessing facilities in a library or community hub. In delivering that service: • Confirm referral pathways with BEH, Whittington Health and North Middlesex and general practices for patients who could access appointments digitally • Make proactive contact with BEH, Whittington Health and North Middlesex about developing the service. The approach is likely to focus on a few specialties in each organisation, demonstrating the value added to the organisation and then expanding further • Make proactive contact with general practices about the service. Patients are not likely to access general practice appointments digitally, although a small number may. Practices may though refer patients who have multiple contacts with NHS services and would benefit from the loan of a smart phone Liaise effectively with different organisations to identify locations with private spaces where patients can access appointments or other NHS services digitally, including: • Rooms in Haringey libraries and community hubs • Cultural associations, churches and mosques Manage the appointment service at those sites so that provider trusts (BEH, North Middlesex, Whittington Health) can offer patients appointments at those locations. Manage smart phones, (funded separately, so not to include in costs). Manage information governance processes. Monitor spend and activity on those phones. Remove phones from patients if not used appropriately or not used. Recruit and train volunteers or train patients to use those services. Support effective evaluation of the initiative, working with a Steering Group and UCL Partners as our evaluation partner. The contract is expected to commence on 01 April 2022, with the deadline for delivery the service 31 March 2023.The contract has an option to extend for additional one year at the sole discretion of the Authority. Lot 2: Educate and support Haringey patients to access primary care through digital channels, improving access and reducing demands on general practice Educate and support Haringey patients to access primary care through digital channels, improving access and reducing demands on general practice . Develop and deliver a series of appropriate training interventions based on the NHS App (repeat prescriptions) and e-Consultation platforms (Accurx, e-Consult). Develop and deliver a proactive outreach programme to reach patients. • General practices, who will have lists of patients who order repeat prescriptions over the phone or have frequent contact who struggle with e-consultation mechanisms • Care home staff who support patients access services • Voluntary groups, including carers or pensioner groups • Sheltered housing organisations • Community groups, supporting particular ethnic minority groups Support effective evaluation of the initiative, working with a Steering Group and UCL Partners as our evaluation partner. The contract is expected to commence on 01 April 2022, with the deadline for delivery the service 31 March 2023.The contract has an option to extend for additional one at the discretion of the Authority.