Market Engagement Questionnaire for the Provision of an Adult Social Care Case Management System for the Isle of Wight Council

Description

The Authority became a Unitary Authority in 1995 and is responsible for the provision, commissioning, or direct delivery of all local government services for the Isle of Wight. The Island has a population of approximately 142,000 people and is largely rural in nature, with much of it being designated as an area of outstanding natural beauty. There are just over 72,000 domestic properties on the island and approximately 7,600 businesses. When implemented, the Adult Social Care Case Management System will need to deliver multiple benefits, including, but not limited to: • Providing an intuitive, responsive user experience appropriate to all stakeholders • Providing appropriate Availability, Access, Authentication and Authorisation (AAA) • Meeting Statutory and Care Act 2014 and CQC obligations • Enabling effective engagement, participation, and collaboration between all stakeholders • Flexible and innovative, supporting the future aims and objectives of IWC business processes • Delivering effective and efficient continuous improvement to meet the ongoing growth and changes of the industry and service • Delivering meaningful, intuitive and timely integrated data and content by: a) achieving a ’360 view’ of the individual. b) including content and documents that are relevant to the individual; c) inform key decisions through powerful business intelligence, analytics and interactive reporting; d) support a reporting function to produce a range of statutory, standardised and ad hoc intelligent reports with clear visualisation; e) enable faster decision making by reporting against real time information • Providing a knowledge management tool to share experience and knowledge across the customer facing teams • Enabling effective analysis, modelling and planning • Enabling the pro-active resolution of service issues and providing good quality support, performance & reliability. • Compliant with GDPR including the right to be forgotten • Flexibility to allow edits or redesigns of assessment templates and other forms internally. • Enable effective data communication and interoperability with partners in the NHS and other local organisations. • Must be able to provide data as API’s to support internally developed ICT applications and systems. Keywords: Market Engagement, Adult Social Care, Case Management System