Information technology services

Description

Enable Ireland invites tenders from suitably qualified companies for the supply of IT Services. This tender is divided into two (2) lots: Lot 1: IT Managed Services; Lot 2: On-Site Helpdesk Personnel. Note: Lot 1 also includes the upgrade of Enable Ireland’s data centre and a review of Enable Ireland’s migration to the Cloud. The services below are currently outsourced to an external service provider under a managed service contract. These services must be taken over ‘as is’ by the successful tenderer: — National Data Centre, — Office 365, — intranet, — software support, — citrix, — system administration, — network support, — security services, — data backups, — support and maintenance services, — service management. In addition, this lot also includes the upgrade of the Enable Ireland data centre and the projects and services listed below: — data centre upgrade, — hardware upgrade, — backup system replacement, — migration to cloud review. Enable Ireland requires 2 Helpdesk support staff to be based in Enable Ireland Sandymount to provide first line Helpdesk support to all Enable Ireland users. The on-site Help Desk provides a central service for call logging, tracking, escalation and reporting to agreed SLAs.