Hull University Teaching Hospitals ~ Retails Food Service Tender

Description

This is a Retail Food Services Tender for Hull University Teaching Hospitals. Hull Royal Infirmary (HRI) There are 6720 Trust staff plus contractors based or working at the Hull hospital on any given day although this can flex during the week and new post-Covid WFH activity will impact this also. In addition to the main hospital tower building housing acute, major trauma and cancer services, there is a women & children’s hospital and eye hospital on the HRI campus. Castle Hill Hospital (CHH) There are 3280 Trust staff plus contractors based or working at the Castle Hill hospital on any given day although this can flex during the week and new post-Covid WFH activity will impact this also. The hospital mainly provides outpatient services with a relatively new outpatients department at the Queen’s Centre plus a cardiac unit also on the CHH campus. Lot 1: The scope of the contract is to provide high quality catering and retail services in the designated locations at both HRI and CHH locations. HUTH wishes to significantly upgrade the catering and retail offers to create a welcoming environment and to provide a wider choice of food and beverage for patients, visitors and staff. The Trust also requires the new services to reflect the recommendations in the “Caring for Staff and Visitors” section of the “Independent Review of NHS Hospital Food ”, published in October 2020. Additionally the Trust requests that services to meet BMA Fatigue and Facilities Charter for junior doctors are considered, i.e. that a hot food offer is available 24 hours, 365 days per year. With this in mind the Trust is seeking to appoint a contractor to design, build and operate new facilities in the new front entrance at HRI (and refurbish other locations at both hospitals if it wishes) to deliver high quality services which complement the aspiration to enhance the staff and visitor experience. This is an excellent commercial opportunity as the hospitals are located some distance from alternative food & beverage and retail services and there is very little in the way of local competition . The summary minimum requirements at HRI are: •New front entrance building incorporating 3 planned units offering food & beverages and retail items (opening December 2021) •Fountains Café, Eye Hospital providing a range of snack meals, sandwiches, rolls, tea, coffee and takeaway items •The Orchard, Women & Children’s Hospital providing a range of snack meals, sandwiches, rolls, tea, coffee and takeaway items •Kingston, main restaurant (will be a new facility) providing a choice of hot main meals, snack meals, sandwiches, rolls, tea, coffee and takeaway items •A provision for hot food to be available for staff 24 hours per day 7 days per week •Expectation that operators will achieve a minimum score per outlet of 4 for EHO Food Hygiene ratings The minimum summary requirements at CHH are: •Options Café, Queen’s Centre providing a range of snack meals, sandwiches, rolls, tea, coffee and takeaway items along with limited retail shop items •Courtyard Café, Cardiac Building providing a range of snack meals, sandwiches, rolls, tea, coffee and takeaway items •Wilbers Café providing a range of snack meals, sandwiches, rolls, tea, coffee and takeaway items •Main entrance shop providing a range of retail items including takeaway sandwiches, rolls etc. •Nightingales, main restaurant providing a choice of hot main meals, snack meals, sandwiches, rolls, tea, coffee and takeaway items •A provision for hot food to be available for staff 24 hours per day 7 days per week The Trust is open to the above solutions being configured differently to the current layout, within the available space. Additional information: To respond to this opportunity please click here: https://litmustms.co.uk/respond/6A2SWQ6US9 Lot 1: The scope of the contract is to provide high quality catering and retail services in the designated locations at both HRI and CHH locations. HUTH wishes to significantly upgrade the catering and retail offers to create a welcoming environment and to provide a wider choice of food and beverage for patients, visitors and staff. The Trust also requires the new services to reflect the recommendations in the “Caring for Staff and Visitors” section of the “Independent Review of NHS Hospital Food ”, published in October 2020. Additionally the Trust requests that services to meet BMA Fatigue and Facilities Charter for junior doctors are considered, i.e. that a hot food offer is available 24 hours, 365 days per year. With this in mind the Trust is seeking to appoint a contractor to design, build and operate new facilities in the new front entrance at HRI (and refurbish other locations at both hospitals if it wishes) to deliver high quality services which complement the aspiration to enhance the staff and visitor experience. This is an excellent commercial opportunity as the hospitals are located some distance from alternative food & beverage and retail services and there is very little in the way of local competition . The summary minimum requirements at HRI are: •New front entrance building incorporating 3 planned units offering food & beverages and retail items (opening December 2021) •Fountains Café, Eye Hospital providing a range of snack meals, sandwiches, rolls, tea, coffee and takeaway items •The Orchard, Women & Children’s Hospital providing a range of snack meals, sandwiches, rolls, tea, coffee and takeaway items •Kingston, main restaurant (will be a new facility) providing a choice of hot main meals, snack meals, sandwiches, rolls, tea, coffee and takeaway items •A provision for hot food to be available for staff 24 hours per day 7 days per week •Expectation that operators will achieve a minimum score per outlet of 4 for EHO Food Hygiene ratings The minimum summary requirements at CHH are: •Options Café, Queen’s Centre providing a range of snack meals, sandwiches, rolls, tea, coffee and takeaway items along with limited retail shop items •Courtyard Café, Cardiac Building providing a range of snack meals, sandwiches, rolls, tea, coffee and takeaway items •Wilbers Café providing a range of snack meals, sandwiches, rolls, tea, coffee and takeaway items •Main entrance shop providing a range of retail items including takeaway sandwiches, rolls etc. •Nightingales, main restaurant providing a choice of hot main meals, snack meals, sandwiches, rolls, tea, coffee and takeaway items •A provision for hot food to be available for staff 24 hours per day 7 days per week The Trust is open to the above solutions being configured differently to the current layout, within the available space. Additional information: To respond to this opportunity please click here: https://litmustms.co.uk/respond/6A2SWQ6US9