Secondary Contact Centre

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Buyer

Platform Housing Group

Value

550,000 GBP

Close date

2024-10-25

Description

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support. The purpose of this tender is to identify a supplier who can provide comprehensive call handling service. Lot 1: Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support. The purpose of this tender is to identify a supplier who can provide comprehensive call handling service.

Personalised AI Summary

Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Managing Director

Chief Officer

Kent County Council

17,500,000 GBP

Published 5 months ago

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CPV Codes

79512000 - Call centre

79510000 - Telephone-answering services

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