Digital Partner - Website Design and Development

Description

Summary of the work Perform maintenance and development for the existing website using a set of defined technologies. They will support development by undertaking user testing and research to identify user needs in key areas and work with SPS and its users to help solve needs through development and delivery of appropriate digital solutions Specialist role Developer Expected Contract Length 2 years Latest start date Friday 1 April 2022 Early Market Engagement NHS Specialist Pharmacy Service (SPS) is an England wide service commissioned by NHS England. It specialises in the implementation of system wide Medicines Optimisation activities led by the office of the Chief Pharmaceutical Officer for England. NHS SPS’s users are primarily healthcare professionals working with medicines in the NHS. SPS has invested significantly in developing its digital services over the past 5 years. Our digital presence and tools now underpin how we implement many of our objectives and meet the needs of our users. This has been demonstrated particularly throughout the COVID-19 pandemic. Our approach to creating, publishing, and maintaining good quality usable content led to over half-a-million 28-day active users for sustained periods during the vaccine programme roll-out. Campaign mail enabled users to keep on top of our fast moving content. And a business intelligence platform enabled SPS to review and maintain its material in a targeted manner to meet evolving need. Conversations with these companies to understand marketplace, our needs, these complimented discussions with NHS Digital to frame our specification. GoRangeFree https://gofreerange.com/ Zaltek https://zaltek.co.uk/ Zoocha https://www.zoocha.com/ MadeTech https://www.madetech.com/ DXW https://www.dxw.com/ CX Partners https://www.cxpartners.co.uk/ Who Speclialist Work With SPS has a dedicated digital team of 2 WTE pharmacist and 1 WTE pharmacy technician. The team is non-technical, but can act as a link point between the current and future supplier. The provider would also be expected to interact with other colleagues across SPS as appropriate. As part of user research and testing, the provider would need to interact with a broad range of healthcare professionals. What Specialists Work On The successful provider will become the strategic digital partner for NHS Specialist Pharmacy Service. The provider will perform both maintenance and development functions. They will maintain: • The existing NHS SPS website using a set of defined technologies • Other digital products or functions used by NHS SPS currently They will support digital development by: • undertaking user testing and research to identify user needs in key strategic areas for SPS • working with NHS SPS and its users to help solve needs through development and delivery of appropriate digital solutions Skills & Experience • Recent experience (within 3 years - state year) of taking over the support, maintenance and development of a website developed by another supplier. • Recent experience (within 3 years - state year) of working with GCP Kubernetes, WordPress, ElasticSearch, and front end JavaScript technologies. • Recent experience (within 3 years - state year) of applying the principles of user centred design to the development of digital solutions in line with NHS Service Standard. • Recent experience (state year) in rapid development of prototypes created iteratively based on user discovery and testing findings • Recent experience (state year) in UX, UI and interaction design services that meet accessibility legislation and best practice guidance • Recent experience (state year) of delivering solutions based on WordPress • Recent experience (state year) in staging development, from prototyping through to production release • Recent experience (within 3 years - state year) of working with organisations to change their ways of working including introducing service design, innovation, or user-centred design methodologies • Recent experience (within 3 years - state year) of working within environments with complex hierarchal decision-making structures and where multiple stakeholders have differing levels of digital awareness Nice to Haves • Be available from contract award to commence working from March 22 • Have access to a full web development team, including: user researchers, UX designers, developers, and content designers. • For development work to the gov.uk agile delivery service standard and follows its particular application to healthcare in the NHS Digital Service Standard. • Manage maintenance, issue resolution, and minor development requests, we currently use Trello and would expect our provider to use this or a similar ticketing based system • Recent experience (within 3 years - state year) of working across stakeholders including healthcare experts, healthcare providers, digital development teams, and NHS professionals. • Recent experience (within 3 years - state year) of working in the medicines and medicines optimisation landscape. • Recent experience (within 3 years - state year) of working with interdisciplinary and cross disciplinarily project teams including clinical and policy teams. Work Location Work will be predominantly undertaken remotely. Working Arrangments Work will be predominantly undertaken remotely. If travel permits, there may be some attendance at workshops or other infrequent meetings at NHS England offices (primarily in London). In addition, the NHS SPS team is spread across England, and there may be occasional need to travel outside of London to meet individuals. User testing may need to be undertaken in person at users’ NHS work locations across England in some instances, although the expectation would be for remote user testing in most instances. Security Clearance Not Applicable Additional T&Cs Call off terms and conditions will apply. No. of Specialists to Evaluate 5 Cultural Fit Criteria • work as a team with our organisation and other suppliers • be transparent and collaborative when making decisions • take responsibility for their work • share knowledge and experience with other team member • challenge the status quo • be comfortable standing up for their discipline • can work with clients with low technical expertise • have a no-blame culture and encourage people to learn from their mistakes Assessment Method • Reference • Presentation Evaluation Weighting Technical competence 60% Cultural fit 15% Price 25% Questions from Suppliers No questions have been answered yet.