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Awarded

ecm_12348 NASSTAR for Historical Call Recording Storage

Published

Supplier(s)

GCI Network Solutions Ltd

Value

34,500 GBP

Description

This service was required beyond the end of the Atos IAS contract to retain IAS historical call recordings. This will enable the Department to respond to potential customer complaints/enquiries in line with the call retention period of two years. Calls will automatically be deleted from the platform when the two year period is reached.

Timeline

Award date

4 months ago

Publish date

2 months ago

Buyer information

Department For Work and Pensions (DWP)

Email:
Amy.Wheeldon@DWP.Gov.UK

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Notice topic

Call centre

Related topics

Telephone-answering services

Source

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