ecm_12348 NASSTAR for Historical Call Recording Storage
Published
Description
This service was required beyond the end of the Atos IAS contract to retain IAS historical call recordings. This will enable the Department to respond to potential customer complaints/enquiries in line with the call retention period of two years. Calls will automatically be deleted from the platform when the two year period is reached.
Timeline
Award date
2 months ago
Publish date
2 days ago
Buyer information
Department For Work and Pensions (DWP)
- Email:
- Amy.Wheeldon@DWP.Gov.UK
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