Revenues & Benefits IT processing system

Description

London Borough of Waltham Forest utilises the Capita One software solution as the primary back office IT system for the management, support and full end-to-end administration of Revenues and Benefits functions and processes within the borough. Lot 1: Revenues & Benefits’ incumbent Capita One software solution is the primary IT system from which both departments manage and support the full end-to-end administration of, via wide ranging functions and processes across multiple contact channels, resident accounts & cases within the borough for: - billing, collection and enforcement for Council Tax, National Non-Domestic Rate (Business Rates), Business Improvement Districts (BIDs), Housing Benefit Overpayments - entitlement, assessment, and payment of Housing Benefit, Council Tax Support, Discretionary Housing Payment, Discretionary Council Tax Hardship and Local Welfare Assistance - entitlement assessment of Free School Meals For context, volumes & values for the above key service activities are: - Council Tax & Business Rates (inc. BIDs) – circa £157mill and £63mill net collectables per annum respectively, with an approx. 95% annual collection rate across 108.8K dwellings and 6.8K hereditaments respectively - Housing Benefit & Council Tax Support, Discretionary Housing Payments and Local Welfare Allowance – circa £120mill in subsidy awards per annum Capita One is also integrated with supporting third-party products for document & case workflow management, end to end payment processing & distribution, print & post services, robotics automation, third-party forms products for resident online self-service, online resident portal for real time account & bill views etc. Procurement process has been commenced to ensure best value and realise future technological and economic benefits for the services and the Council as a whole. A key driver within this is the introduction of a supplier hosted Software as a Service (SaaS) cloud-based system infrastructure and associated managed support & maintenance. This is aligned with internal, long-term IT strategy for the operation and management of line of business systems.