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Closed

Supply of an Enterprise Voice and Customer Contact Centre Solution

Published

Value

300,000 GBP

Description

Supply, implementation and support of a hosted enterprise voice and customer contact management solution. Lot 1: Supply and implementation of services / capabilities covering our enterprise voice and customer contact management, for example; o Dial-plan management for 100 users of standard telephony services o ‘Work Anywhere’ o Voicemail o DDI call routing including interfacing with our SIP services o IVR for main number and contact centre o Call handling / routing o Task management o Call recording, including PCI / DSS o Integration with Civica Cx (Housing Management System) and Microsoft O365 o Service reporting o Future AI capabilities, for example ‘virtual’ agents o Future Omni-channel management Additional information: In addtion to identifying the appropriate technical 'platform' and service, Worthing Homes is seeking a partner than can offer capabilities to enable to maximise the value gained from what is a substantial investment.

Timeline

Publish date

2 years ago

Close date

2 years ago

Buyer information

Worthing Homes Ltd

Contact:
Neville Brown
Email:
neville.brown@itica.com

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Notice topic

Telecommunications system

Related topics

Telecommunications cable and equipment

Source

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