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Awarded

COV - Revenues & Benefits Remote Processing re-issued ITT - AWARD

Published

Supplier(s)

NEC Software Solutions UK Ltd

Value

2,200,000 GBP

Description

Coventry City Council has an internal service and resource to manage Revenue and Benefits related workload relating to the Council. This includes but is not limited to the processing of Council tax / welfare benefits as well as providing advice, reviewing appeals, administration on payees/claimant accounts etc. The workload for the service can rise and fall throughout the year as well as being impacted by Government policy etc. The workload needs to be maintained at all times. At times workload can exceed the capacity of our internal resource (due to rises/additions in workload / sickness / staff turnover etc) and so the Council requires a contract for an external, on-demand remote processing service for Revenues and Benefits. The awarded contract will appoint a sole supplier that the Council will instruct to complete Revenue and Benefits workload on behalf of the Council as and when needed. The contract will offer no commitment to any level of spend and the Council reserves the right not to use the contract if it is not required. Please note - this ITT was previously published but was withdrawn and has now been re-issued with some amendments to the ITT documentation. Further details can be found in the invitation to tender documentation.

Timeline

Publish date

2 years ago

Award date

2 years ago

Buyer information

Coventry City Council

Contact:
Michael Duffy
Email:
michael.duffy@coventry.gov.uk

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Notice topics

Benefit servicesProcessing and clearing services

Related topics

Unemployment compensation benefitsDisability benefitsSickness benefitsCompulsory social security servicesBrokerage and related securities and commodities services

Source

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