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Openclosing

TR1678 - Business Transformation Operating Model and Customer Platform (CRM and Billing)

Published

Value

100,000,000 EUR

Description

ESB Customer Solutions (Retail Utility arm of ESB) are undergoing a major transformation programme and are tendering for the design, implementation and delivery of a new Customer Centric multi-disciplinary type Operating Model which will be enabled and supported by the implementation of a Proven fully integrated cloud-based SaaS CRM and Billing Solution. This new business model will be built around the customer, incorporating out of the box, business processes and associated customer journeys. It is anticipated that post the initial implementation / delivery phase, we will operate via a managed service offering for ongoing support. ESB Customer Solutions (Retail Utility arm of ESB) are undergoing a major transformation programme and are tendering for the design, implementation and delivery of a new Customer Centric multi-disciplinary type Operating Model which will be enabled and supported by the implementation of a Proven fully integrated cloud-based SaaS CRM and Billing Solution. This new business model will be built around the customer, incorporating out of the box, business processes and associated customer journeys. It is anticipated that post the initial implementation / delivery phase, we will operate via a managed service offering for ongoing support.

Timeline

Publish date

7 days ago

Close date

in 29 days

Buyer information

Electricity Supply Board (ESB)

Contact:
Electricity Supply Board ( ESB )

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Notice topic

IT services: consulting, software development, Internet and support

Related topics

Computer back-up and catalogue conversion servicesComputer audit and testing servicesComputer network servicesComputer support and consultancy servicesComputer-related servicesInternet services

Source

eTenders Ireland
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