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Awarded

Framework for Managed Business Process Support Services 2nd Gen. for OGP

Published

Supplier(s)

Abtran, ARI Services Europe Ltd [ARISE], Capita Customer Solutions Ltd, Key Answering Systems Ltd, RigneyDolphin Group, Servisource Recruitment, eDocs, Iron Mountain Ireland, Kefron Limited, Abtran, eDocs, Kefron Limited

Value

471,000,000 EUR

Description

The Contracting Authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a Multi-Supplier Framework Agreement for the Provision of Managed Business Process Support Services (the ‘Framework Agreement’)] for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the services comprise: contact management and related administrative services; document management and related administrative services; data management and data processing and related administrative services; Lot 1: Contact Management and Related Admin Services The Contracting Authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the provision of managed business process support services (the ‘Framework Agreement’)] for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the Services comprise: Contact Management and Related Administrative Services; Document Management and Related Administrative Services; Data Management and Data Processing and Related Administrative Services. This is a 48-month contract with no option to extend. Lot 2: Document Managment and Related Admin Services The Contracting Authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the provision of managed business process support services (the ‘Framework Agreement’)] for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the services comprise: contact management and related administrative services; document management and related administrative services; data management and data processing and related administrative services. This is a 48-month contract with no option to extend. Lot 3: Data Management and Related Admin Services The Contracting Authority invites tenders (‘Tenders’) from economic operators (‘Tenderers’) for appointment to a multi-supplier framework agreement for the provision of managed business process support services (the ‘Framework Agreement’)] for the provision of the services as described in Appendix 1 to this RFT (the ‘Services’). In summary, the services comprise: contact management and related administrative services; document management and related administrative services; data management and data processing and related administrative services.

Timeline

Publish date

3 years ago

Award date

3 years ago

Buyer information

The Office of Government Procurement

Contact:
Tender Operations
Email:
support@ogp.gov.ie

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