Awarded contract

Published

Customer Satisfaction Tracker

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Value

25,560 GBP

Current supplier

Yonder Consulting

Description

This awarded contract is for a Customer Satisfaction Tracker that tracks and understands the attitudes of residential consumers and the quality of service they receive for each service they purchase. The Customer Satisfaction Tracker is Ofcom's key data source on levels of overall satisfaction across the communications markets (landline, mobile, fixed broadband and pay TV).

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