Expired contract

Customer Satisfaction Tracker

Details

Buyer: Office of Communications (Ofcom)
Supplier(s): YONDER CONSULTING LIMITED
Value: £25,560
Duration: 3 months
Topic: Research services
Published: 18 December 2024
Source: uk:contracts_finder

Tender description

This awarded contract is for a Customer Satisfaction Tracker that tracks and understands the attitudes of residential consumers and the quality of service they receive for each service they purchase. The Customer Satisfaction Tracker is Ofcom's key data source on levels of overall satisfaction across the communications markets (landline, mobile, fixed broadband and pay TV).

Timeline

Completed: Award date5 November 2024
Completed: Award published18 December 2024
Current notice
Completed: Contract expiry date31 January 2025

About the buyer

The Office of Communications (Ofcom) is the UK's communications regulator, covering broadcasting, telecoms, post and spectrum as a non-departmental public body. Competitions for its contracts usually run as an Invitation to Tender process, procured directly by Ofcom's own commercial team. Larger opportunities also typically route through Crown Commercial Service frameworks or frameworks hosted by public bodies.

Over the past 5 years, most of Ofcom's contract awards have been in business services, software and information systems and IT services.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@office-of-communications-ofcom.gov
Commercial Director	+44 •••• ••••••	••••••••@office-of-communications-ofcom.gov
Procurement Manager	+44 •••• ••••••	••••••••@office-of-communications-ofcom.gov
Category Lead	+44 •••• ••••••	••••••••@office-of-communications-ofcom.gov
Senior Buyer	+44 •••• ••••••	••••••••@office-of-communications-ofcom.gov
Contracts Manager	+44 •••• ••••••	••••••••@office-of-communications-ofcom.gov