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Awarded

Telephony System - Isle of Wight Council

Published

Supplier(s)

Maintel

Value

26,059.05 GBP

Description

The current Avaya telephony system has been in place for over 15 years and has reached end of serviceable life and manufacturer support and is due for replacement by end of September 2025. The Avaya telephony system is licensed to support 50 Call Centre Agents and 10 Supervisors. There are approximately 1800 standard user licenses used across all departments corporately receiving approximately 700,00 calls annually. To continue supporting our end of life Avaya Aura (7.1 suite) telephony platform we require the below: 1. Avaya subscription 2. Support and maintenance 3. Virsae remote call management system

Timeline

Publish date

2 days ago

Award date

in 9 days

Buyer information

Isle of Wight Council

Contact:
Lucy Chandler
Email:
lucy.chandler@iow.gov.uk

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Notice topics

IT services: consulting, software development, Internet and supportSoftware package and information systems

Related topics

Computer back-up and catalogue conversion servicesComputer audit and testing servicesComputer network servicesComputer support and consultancy servicesComputer-related servicesInternet services

Source

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