Scottish Government - Correspondence Management System
Published
Buyer
Value
Description
The Scottish Government (SG) receives and processes correspondence submitted through various channels. Correspondence we receive can be categorised as one of five key types: -Complaints -Ministerial Correspondence -General Correspondence -Freedom of Information (FOI)/Environmental Information Regulation (EIR) Requests, Reviews and Appeals -Parliamentary Questions (PQ’s) The SG intends to replace the systems that currently support the above correspondence types with a Software as a Service (SaaS) solution Lot 1: The Scottish Government (SG) receives and processes correspondence submitted through various channels. The SG intends to replace the current correspondence system with a Software as a Service (SaaS) solution. We are anticipating 3,000 – 4,000 Scottish Government staffs will receive and process 50,000 – 70,000 cases per year on the new SaaS solution.
Timeline
Publish date
a month ago
Buyer information
Scottish Government
- Contact:
- Michael Brydon
- Email:
- michael.brydon@gov.scot
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