Customer Experience Mapping Journey
Published
Description
The role of the CXJM team is to understand customer experience. This includes understanding how emotions and behavioural responses are impacted by DWP processes and obligations, and how DWP can use this insight to design services which best meet customer needs, whilst contributing to achievement of wider DWP priorities.
Timeline
Publish date
17 days ago
Award date
17 days ago
Buyer information
Department For Work and Pensions (DWP)
- Contact:
- Department for Work and Pensions
- Email:
- professional.services@dwp.gov.uk
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