SSCON6947 - Provision of a Conversation Platform that will provide Email, Webchat, Messaging and Chatbots etc
Published
Description
The Contracting Entity intends to procure a Conversation Platform (ref. number SSCON6947) that will handle customer queries via our digital channels including Email, Webchat, Messaging and Chatbots etc. It is proposed that the Contract will provide a cloud-based application that can be deployed across our digital assets including, but not limited to Websites and Mobile and Web Applications in line with ESB IT policies. This will be across all jurisdictions we serve, including the Republic of Ireland for Residential and Business, Northern Ireland and Great Britain. The functionality should include (but not limited to): four or more separate accounts that can be managed independently from each other, the solution should have differentiated administration rights for agents and managers and across separate instances or accounts, intelligent routing of emails, chats, and messages based on Electric Irelands requirements, real time and historic reporting, ability to log support calls 24/7 x 365 and integration with the CRM System (SAP), ESB's Website and Customer Portal, Microsoft Exchange and our App. Lot 1: The Contracting Entity intends to procure a Conversation Platform (ref. number SSCON6947) that will handle customer queries via our digital channels including Email, Webchat, Messaging and Chatbots etc. It is proposed that the Contract will provide a cloud-based application that can be deployed across our digital assets including, but not limited to Websites and Mobile and Web Applications in line with ESB IT policies. This will be across all jurisdictions we serve, including the Republic of Ireland for Residential and Business, Northern Ireland and Great Britain. The functionality should include (but not limited to): four or more separate accounts that can be managed independently from each other, the solution should have differentiated administration rights for agents and managers and across separate instances or accounts, intelligent routing of emails, chats, and messages based on Electric Irelands requirements, real time and historic reporting, ability to log support calls 24/7 x 365 and integration with the CRM System (SAP), ESB's Website and Customer Portal, Microsoft Exchange and our App. As stated in the Pre Qualification Questionnaire available for download from www.etenders.gov.ie using CFT ID 2305388
Timeline
Publish date
a year ago
Buyer information
Electricity Supply Board ESB
- Contact:
- Maja Pomohaczi
- Email:
- maja.luiza.pomohaczi@esbi.ie
Explore contracts and tenders relating to Electricity Supply Board ESB
Go to buyer profileSource
Ted (OJEU)To save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Openclosing
HSE 21795 Electronic and Digital Signature Solution for the Health Service Executive.
Health Service Executive (HSE)1,200,000 EURPublished today
- Openclosing
Provision of Online Exam Assessment Solution
The Teaching Council75,000 EURPublished today
- Openclosing
Provision of and on-going support of a Customer Relationship Management SaaS Solution
Irish Manufacturing Research CLGPublished 3 days ago
- Openclosing
RFT for the supply of Fixed Voice Services
Department of Social ProtectionPublished 3 days ago
- Openclosing
RFT for the supply of Avaya Aura Environment Maintenance and Support
Department of Social ProtectionPublished 3 days ago
- Openclosing
Provision of Banner 9 Technical and Functional Support
University College Dublin (UCD)200,000 EURPublished 3 days ago
- Openclosing
Provision of System for Bulk Email and SMS messages
The Teaching Council300,000 EURPublished 4 days ago
- Openclosing
RFT for an Infrastructure as a Service (IAAS) Partner 2025-2030
Department of Enterprise, Trade and EmploymentPublished 7 days ago
- Openclosing
RFT for the provision of managed IT Services for Digital Manufacturing Ireland
Digital Manufacturing Ireland240,000 EURPublished 7 days ago
Explore other contracts published by Electricity Supply Board ESB
Explore more open tenders, recent contract awards and upcoming contract expiries published by Electricity Supply Board ESB.
- Unknown
GWM14870 Framework Agreement to Complete Generator Rotor Removal, Inspection, Electrical Testing and Generator/Turbine Realignment of Two Hydro Units at (ESB) Ardnacrusha Ireland
Electricity Supply Board ESBPublished a year ago
- Unknown
SSCON6750: Service Provider to provide Insurance Broker Services to ESB Group
Electricity Supply Board ESBPublished a year ago
- Unknown
SSCON6794 - Supply and support of Telecom optical and Networking equipment for the ESB Telecom National Network
Electricity Supply Board ESBPublished a year ago
- Unknown
GWM14877 Asbestos Surveying and Related Services for various ESB locations
Electricity Supply Board ESBPublished a year ago
- Unknown
Preliminary Market Consultation for Data Centre Facilities Procurement 2023
Electricity Supply Board ESBPublished a year ago
- Unknown
Preliminary Market Consultation for Data Centre Facilities Procurement 2023
Electricity Supply Board ESBPublished a year ago
Explore more suppliers to Electricity Supply Board ESB
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- Her Majesty’s Passport Office (HMPO)
- Kingdom Housing Association Ltd
- Bath and Northeast Somerset, Swindon and Wiltshire STP
- NHS Derby and Derbyshire Clinical Commissioning Group
- Orchard Hill College and Academy Trust
- Evolution Academy Trust
- The Teaching Council
- Valuation Office
- Chelmsford Learning Partnership
- Herts and Essex Multi Academy Trust
- Haverhill Town Council
- Harper Green School
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.