RM1043.8-1-NHS RESOLUTION - NHSR_127 Pega Continuous Improvement and Data Migration Team

Description

Summary of work Deployment of a Contract to Hire Pega Delivery team over a 2 year period to support the in-housing of development and support of our new Pega Cloud platform Where the supplied staff will work London Why the work is being done NHS Resolution is an arm’s-length body of the Department of Health and Social Care managing a balance sheet of over £84bn relating to claims. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care as well as managing appeals, providing advice and associated safety and learning support. Every year NHS Resolution manages an expenditure of over £2 billion in relation to Clinical Negligence and NHS liability schemes, processes over 14,000 new claims, administers a case load of more than 50,000 cases, and manages over 12 million documents many of which are sensitive. NHS Resolution is comprised of three main services, each of which operate in different contexts and jurisdictions but share expertise in the fair and efficient resolution of concerns, namely: Claims Management Service • Claims for compensation for clinical negligence experienced within secondary care (at NHS Trust level) o There are a range of schemes and claim types, leading to nuanced processes, data retention periods, datasets and shelf lives. E.g. some of these cases remain open for the entire life of the claimant. • Claims for compensation due to clinical negligence experienced within primary care (General Practice) • Several types of Non-Clinical Claims in respect of Employer and Public Liability Practitioner Performance Advice Service • Cases set up to resolve disputes between employees at our member trusts and to address concerns about the performance of doctors, dentists and pharmacists using a toolbox of ‘interventions’ and ‘assessments’ Primary Care Appeals Service • Cases to resolve disputes between primary care contractors and NHS England and appeals against decisions made by NHS England in respect of contracts awarded and not awarded. Until 2021 each of these three services operated on their own bespoke legacy platforms, however starting in October 2021 NHS Resolution set out on an exciting journey to transform and migrate our legacy digital systems on to a new modern platform based on Pega Cloud with support from a systems integrator. As part of this journey, we also, importantly, committed to building our own in house digital and delivery expertise enabling us to, in time both, develop and maintain our own platform. It is the development of this in house Pega delivery capability that we are seeking support with as part of this ITT. The business problem In order to support the development of an house capability which can provide both application support and development we have undertaken a level of restructuring within our DDAT (Digital Data and Technology) team to enable us to support and grow a Pega Delivery team which we are seeking your support in staffing: Note: Whilst we have articulated a set of roles as part of this team we would welcome your feedback, expertise, and input on this structure. It is anticipated that the Pega Delivery Team will work within out Digital Delivery Team and extremely closely with our Business Analyst community (Some of who are currently working through the Pega Academy Business Architect courses) and Service Design Lead. The Pega Delivery team will also need to work with colleagues across the DDAT team in order to provide both development and Level 2 support to our service desk. The DDAT organisation is comprised of: • A multi skilled Technology team who both support numerous other areas of our Technology stack such as our infrastructure and EUC platforms and who provide a Level 1 Service Desk. • A Data team who provide insight and information from the data we hold. To support long term budgeting, we have assumed that the end state Pega Delivery Team will be comprised of individuals who meet the criteria to be banded as between Band 6 and 8a on the NHS Agenda for Change pay scale (Agenda for change - pay rates | Health Careers) however we would look to work with you to move to this over time appreciating that initially the team may need to be staffed in a different structure. The people who will use the product or service User type: Internal Users Definition: The system is used by internal business areas to manage ongoing claims Work done so far Significant work has been undertaken internally to define the team size required and ensure the long term benefits of this Contract Which phase the project is in Beta Existing team Our current team is captured in the supporting documents Address where the work will be done Work will take place in Canary Wharf: Floor 8 10 South Colonnade Canary Wharf London E14 4PU The current team work on a hybrid basis between this office and remote and this would be offered to the resources provided as part of this Contract. Staff are typically onsite 1 or 2 days per week Working arrangements As per previous statement: minimum 1 or 2 days per week in our London office, the remaining time to be remote. Security and vetting requirements No security clearance needed Latest start date 1 September 2023 Expected contract length Contract length: 2 years 0 months 0 days Budget Indicative maximum: £800000 Indicative minimum: The contract value is not specified by the buyer Further information: Indicative maximum is based on top end estimated day rates for required resource over 2 year period. Contracted out service or supply of resource? Supply of resource: the off-payroll rules may apply Terms and acronyms Term or acronym: “Authority” Definition: means the NHS Resolution Term or acronym: “Atamis” Definition: means the e-Tendering system used by the Authority for conducting this procurement, which can be found at https://www.atamis.co.uk/