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An Alarm Recieving Centre (ARC)to replace existing Care Call System

Published

Description

North Tyneside Councils objective is to replace the current on-premise Alarm Receiving Centre (ARC) Care Call system with a resilient cloud-based system. Our current system has been in operation since 2005. This change aligns with our digital strategy and aims to improve service efficiency, provide open API functionality, increase system resilience, enhance connectivity and expand functionality to improve the overall customer experience.​ Lot 1: North Tyneside Councils objective is to replace the current on-premise Alarm Receiving Centre (ARC) Care Call system with a resilient cloud-based system. Our current system has been in operation since 2005. This change aligns with our digital strategy and aims to improve service efficiency, provide open API functionality, increase system resilience, enhance connectivity and expand functionality to improve the overall customer experience.​ Additional information: Contract duration - Initial Term 36 months with 2 x 12 month extension options (TOTAL 60 months if extns taken)

Timeline

Publish date

2 months ago

Close date

23 days ago

Buyer information

North Tyneside Council

Contact:
Mark Perry
Email:
mark.perry@northtyneside.gov.uk

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Notice topic

Information technology services

Related topics

Information systems or technology strategic review and planning services

Source

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