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Awarded

RES/IT - Intelligent IVR Solution Citizens Service Centre (Channel Shift project)

Published

Supplier(s)

ICS.AI LTD

Value

920,000 GBP

Description

The channel shift project (part of the wider Digital Transformation Programme) is looking to procure an intelligent IVR solution. The main objective of this project is to reduce contact into the Citizen Service Centre and reduce its operating costs. The solution should offer a conversational language model (AI) that would be available to citizens when they call.

Timeline

Award date

8 days ago

Publish date

today

Buyer information

Bristol City Council

Contact:
Debbie Knight
Email:
debbie.knight@bristol.gov.uk

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Notice topic

Software package and information systems

Related topics

Miscellaneous software package and computer systemsInformation systems and serversSoftware package utilitiesDatabase and operating software packageCommunication and multimedia software packageBusiness transaction and personal business software package

Source

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