School cleaning services

Description

The successful supplier will be required to provide cleaning services for The Laurus Trust at the following locations: — Laurus Ryecroft, — Laurus Cheadle Hulme, — Cheadle Hulme Primary School, — Didsbury High School, — Cheadle Hulme High School. The cleaning service provision to the Trust is a mixture of primary and secondary schools, including new builds and existing schools. To ensure that best value principles are applied the Governors and Senior Leaders of the Trust have decided to tender for the cleaning services. Further information is provided in the tender documents. Secondary school opened in September 2018 for 155 students. There will be approximately 310 students in September 2019. Once it moves into permanent accommodation it will then have an intake of 210 pupils per year from 2020. The sixth form is due to open in 2021 or 2022, depending on building progress and will accommodate 300 students. The school will accommodate 1 350 students when full. A good quality and reliable cleaning service has a major effect on the whole learning environment for all our students, staff and visitors and this is why The Laurus Trust is insistent about maintaining a high quality learning environment for everyone by having exceptionally high cleaning standards. When asked what would negatively impact their perception and learning experience, students often report the thought of unclean classrooms, dirty floors, spills or stains, dusty surfaces, poorly maintained and unclean toilets, hygiene rooms and dirty glass and windows. So a high quality cleaning service really matters. It’s essential to The Laurus Trust that the contractors bidding for this tender think broadly about all issues and not just the core cleaning service to compete and be successful in obtaining the contracts of the schools within the Trust. We would like the contractors to always be on the lookout for new ways of doing things, coming up with new solutions for many common problems. We need contractors that will deliver service continuity, ensure standards are maintained and a contractor where the employees all take a high level of pride of their work, have ownership, are diligent, hardworking and always prepared to go the extra mile, be at work on time and turn up every day because they want to be part of our success, having a ‘here today – here tomorrow’ approach, which in a large yet highly competitive market, it’s these often-forgotten factors that can be the difference between the provision of a good and an excellent cleaning service. Contractors are requested to ensure they consider all the aspects of service delivery and think carefully about the cleaning requirements needed to keep the buildings pristine. The Laurus Trust wants to ensure the level of service currently provided is maintained and may be even enhanced. We need to be sure you can consistently deliver to our high expectations without excuses. The Trust already knows that the successful provision of cleaning services is very much dependent on the development of a good working relationship between the Estates team of a facility and the contractor’s supervisor and cleaning team on site. The contractor is expected to use its best endeavours to cultivate such a relationship to benefit the smooth running of each establishment. Crucially the contractor's supervisor will be expected to advise the Estates team of a facility of any problems or defects arising in the Location. Key factors for the Trust are: — a suitable and workable staffing structure to ensure that sufficient cleaning operators are on site every day to maintain the buildings within the core cleaning hours am and pm, — flexibility of service delivery, — what cover arrangements will be applied when inevitably some staff are off with illness, — supervision arrangements, — management involvement, — monitoring of standards and service delivery, — availability and responsiveness of management to any issues raised. It is intended that the initial contract shall run for a period of 3 years, with the ability to extend by a further 2 years with agreement with both parties and depending on operational and financial performance. Further information is provided in the tender documents. Laurus Cheadle Hulme: Secondary school opened in September 2018 for 210 students. There will be 420 students from September 2019 and will eventually accommodate 1050 students. It is co-located with Cheadle Hulme Primary School but has separate kitchen and dining facilities. Cheadle Hulme Primary School: Primary school and nursery opened in September 2018 for 60 Primary students and 20 Nursery children. There will be 120 primary school pupils from September 2019 and approximately 30 children in nursery. It will eventually accommodate 420 primary pupils and 30 nursery children when full. A good quality and reliable cleaning service has a major effect on the whole learning environment for all our students, staff and visitors and this is why The Laurus Trust is insistent about maintaining a high quality learning environment for everyone by having exceptionally high cleaning standards. When asked what would negatively impact their perception and learning experience, students often report the thought of unclean classrooms, dirty floors, spills or stains, dusty surfaces, poorly maintained and unclean toilets, hygiene rooms and dirty glass and windows. So a high quality cleaning service really matters. It’s essential to The Laurus Trust that the contractors bidding for this tender think broadly about all issues and not just the core cleaning service to compete and be successful in obtaining the contracts of the schools within the Trust. We would like the contractors to always be on the lookout for new ways of doing things, coming up with new solutions for many common problems. We need contractors that will deliver service continuity, ensure standards are maintained and a contractor where the employees all take a high level of pride of their work, have ownership, are diligent, hardworking and always prepared to go the extra mile, be at work on time and turn up every day because they want to be part of our success, having a ‘here today – here tomorrow’ approach, which in a large yet highly competitive market, it’s these often-forgotten factors that can be the difference between the provision of a good and an excellent cleaning service. Contractors are requested to ensure they consider all the aspects of service delivery and think carefully about the cleaning requirements needed to keep the buildings pristine. The Laurus Trust wants to ensure the level of service currently provided is maintained and may be even enhanced. We need to be sure you can consistently deliver to our high expectations without excuses. The Trust already knows that the successful provision of cleaning services is very much dependent on the development of a good working relationship between the Estates team of a facility and the contractor’s supervisor and cleaning team on site. The contractor is expected to use its best endeavours to cultivate such a relationship to benefit the smooth running of each establishment. Crucially the contractor's supervisor will be expected to advise the Estates team of a facility of any problems or defects arising in the Location. Key factors for the Trust are: — a suitable and workable staffing structure to ensure that sufficient cleaning operators are on site every day to maintain the buildings within the core cleaning hours am and pm, — flexibility of service delivery, — what cover arrangements will be applied when inevitably some staff are off with illness, — supervision arrangements, — management involvement, — monitoring of standards and service delivery, — availability and responsiveness of management to any issues raised. It is intended that the initial contract shall run for a period of 3 years, with the ability to extend by a further 2 years with agreement with both parties and depending on operational and financial performance. Further information is provided in the tender documents. Secondary School opening in September 2019, with a new 6th Form from 2021/2. There will be 210 students in 2019 increasing to 1350 (including the 6th Form) in 2022. A good quality and reliable cleaning service has a major effect on the whole learning environment for all our students, staff and visitors and this is why The Laurus Trust is insistent about maintaining a high quality learning environment for everyone by having exceptionally high cleaning standards. When asked what would negatively impact their perception and learning experience, students often report the thought of unclean classrooms, dirty floors, spills or stains, dusty surfaces, poorly maintained and unclean toilets, hygiene rooms and dirty glass and windows. So a high quality cleaning service really matters. It’s essential to The Laurus Trust that the contractors bidding for this tender think broadly about all issues and not just the core cleaning service to compete and be successful in obtaining the contracts of the schools within the Trust. We would like the contractors to always be on the lookout for new ways of doing things, coming up with new solutions for many common problems. We need contractors that will deliver service continuity, ensure standards are maintained and a contractor where the employees all take a high level of pride of their work, have ownership, are diligent, hardworking and always prepared to go the extra mile, be at work on time and turn up every day because they want to be part of our success, having a ‘here today – here tomorrow” approach, which in a large yet highly competitive market, it’s these often-forgotten factors that can be the difference between the provision of a good and an excellent cleaning service. Contractors are requested to ensure they consider all the aspects of service delivery and think carefully about the cleaning requirements needed to keep the buildings pristine. The Laurus Trust wants to ensure the level of service currently provided is maintained and may be even enhanced. We need to be sure you can consistently deliver to our high expectations without excuses. The Trust already knows that the successful provision of cleaning services is very much dependent on the development of a good working relationship between the Estates team of a facility and the contractor’s supervisor and cleaning team on site. The contractor is expected to use its best endeavours to cultivate such a relationship to benefit the smooth running of each establishment. Crucially the contractor's supervisor will be expected to advise the Estates team of a facility of any problems or defects arising in the Location. Key factors for the Trust are: — a suitable and workable staffing structure to ensure that sufficient cleaning operators are on site every day to maintain the buildings within the core cleaning hours am and pm. — flexibility of service delivery, — what cover arrangements will be applied when inevitably some staff are off with illness, — supervision arrangements, — management involvement, — monitoring of standards and service delivery, — availability and responsiveness of management to any issues raised. It is intended that the initial contract shall run for a period of 3 years, with the ability to extend by a further 2 years with agreement with both parties and depending on operational and financial performance. Further information is provided in the tender documents. Existing school for 1650 students, including 300 students in the 6th Form. A good quality and reliable cleaning service has a major effect on the whole learning environment for all our students, staff and visitors and this is why The Laurus Trust is insistent about maintaining a high quality learning environment for everyone by having exceptionally high cleaning standards. When asked what would negatively impact their perception and learning experience, students often report the thought of unclean classrooms, dirty floors, spills or stains, dusty surfaces, poorly maintained and unclean toilets, hygiene rooms and dirty glass and windows. So a high quality cleaning service really matters. It’s essential to The Laurus Trust that the contractors bidding for this tender think broadly about all issues and not just the core cleaning service to compete and be successful in obtaining the contracts of the schools within the Trust. We would like the contractors to always be on the lookout for new ways of doing things, coming up with new solutions for many common problems. We need contractors that will deliver service continuity, ensure standards are maintained and a contractor where the employees all take a high level of pride of their work, have ownership, are diligent, hardworking and always prepared to go the extra mile, be at work on time and turn up every day because they want to be part of our success, having a ‘here today – here tomorrow’ approach, which in a large yet highly competitive market, it’s these often-forgotten factors that can be the difference between the provision of a good and an excellent cleaning service. Contractors are requested to ensure they consider all the aspects of service delivery and think carefully about the cleaning requirements needed to keep the buildings pristine. The Laurus Trust wants to ensure the level of service currently provided is maintained and may be even enhanced. We need to be sure you can consistently deliver to our high expectations without excuses. The Trust already knows that the successful provision of cleaning services is very much dependent on the development of a good working relationship between the Estates team of a facility and the contractor’s supervisor and cleaning team on site. The contractor is expected to use its best endeavours to cultivate such a relationship to benefit the smooth running of each establishment. Crucially the contractor's supervisor will be expected to advise the Estates team of a facility of any problems or defects arising in the Location. Key factors for the Trust are: — a suitable and workable staffing structure to ensure that sufficient cleaning operators are on site every day to maintain the buildings within the core cleaning hours am and pm, — flexibility of service delivery, — what cover arrangements will be applied when inevitably some staff are off with illness, — supervision arrangements, — management involvement, — monitoring of standards and service delivery, — availability and responsiveness of management to any issues raised. It is intended that the initial contract shall run for a period of 3 years, with the ability to extend by a further 2 years with agreement with both parties and depending on operational and financial performance. Further information is provided in the tender documents.