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Melin Homes - Out-of-Hours Contact Centre Support 2022

Published

Description

Melin Homes wishes to enter a contract to offer a single source solution to meet all our Out of our customer service needs. We require an out of hours call monitoring service that would operate on our behalf between the hours of 17:00pm and 08:00am Monday to Friday and 24/7 Saturday’s, Sunday’s, and Bank Holidays. in addition to this we would also require cover for any training days and corporate events (dates would be provided in advance). We would require information to be taken over the phone from our tenants and our protocols around repair diagnostics to be followed in addition to other emergency procedures including fire and flood etc

Timeline

Publish date

2 years ago

Close date

2 years ago

Buyer information

Melin Homes Limited

Contact:
Procurement team
Email:
procurement.team@melinhomes.co.uk

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Notice topics

Clinical information systemHelpdesk and support servicesHousing servicesIT software packagePatient-administration systemSoftware package and information systems

Related topics

Temporary staff for householdsSupply services of personnel including temporary staffTelephone-answering servicesCustomer-care servicesCustomer survey servicesMarketing services

Source

Sell2Wales
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