Community health services

Description

This service offers people experiencing crisis or distress access to a calm, safe, environment providing emotional and practical support/therapeutic interventions and where necessary, rapid access to a suitably qualified practitioner who can assess their needs. The service operates outside of normal work hours. This service offers people experiencing crisis or distress access to a calm, safe, environment providing emotional and practical support/therapeutic interventions and where necessary, rapid access to a suitably qualified practitioner who can assess their needs. The service operates outside of normal work hours. Service aim: — to improve support for people experiencing a mental health crisis out of usual working hours; — to support crisis resolution through brief treatment interventions and techniques that will deliver self-care; — to reduce the number of hospital admissions due to the lack of alternative support out of hours. This is achieved by: — providing a facility to operate a service between the hours of 6 p.m. and 2 a.m. 7 days a week and 365 days a year including Bank and Public Holidays; — supporting the service with access to appropriately qualified staff who can effectively triage and signpost people/carers to the scheme through the Rapid Response Service; — implement skills/competency based training and support to volunteers and staff involved in delivering the service. The successful organisation will provide support to people experiencing a mental health crisis or distress through support staff and possibly volunteers. They will be supported by the Rapid Response Service (RRS) where required and appropriate. All referrals will be triaged through the RRS. The Crisis Pad physical facility is provided by the Trust and is open to people in the Hull and East Riding area. Value of contract: maximum contract value 132 000 per annum Term: 4 years with 1 year with possible extension How to express interest in this tender: 1) Register your company on the eSourcing portal (this is only required once) — browse to the eSourcing Portal: https://in-tendhost.co.uk/noecpc and click the link to register; — enter your correct business and user details; — Note: your username will be the email address you have entered; — you will also then shortly receive an email confirmation. 2) Once registered access the site and from the Home page hover over ‘Tenders’ on the tool bar and select ‘current tenders’ from the drop down options. 3) Express interest in the tender you are interested in: — select ‘Express Interest’ within the tender details (located at the bottom of the synopsis). On doing so, you will instantly have access to the tender management area for that tender. Any available documentation will be available via the various relevant tabs. You can access this area at any point by logging in, navigating to ‘My Tenders’ and selecting ‘View Details’. 4) Responding to the tender: — There will be a tab allocated to any tender stage (e.g. PQQ and/or ITT). Under the ‘My Tender Return’ area, you will be required to complete any mandatory questionnaires and upload any requested documentation. You can now use the ‘Correspondence’ function to communicate with the buyer and seek any clarification (any clarifications will be found within the ‘Clarifications’ tab). — Note the deadline for completion, then follow the onscreen instructions to complete and submit your response. — There may be a mixture of online and offline actions for you to perform (there is detailed online help available). You must then submit your reply using the ‘Submit Response’ button at the bottom of the page. If you require any further assistance please consult the online help, or contact the In-Tend Support Desk. Alerts will be sent to your request email addresses when any correspondence, alterations or clarifications are issued. The standards and criteria are available in the ITT documents available as indicated above.