Description of services

Description

Introduction Founded in 1965, West of Scotland Housing Association (WSHA) strives to be more than just a landlord. What sets us apart is the way in which we go further to improve the lives of our tenants, innovatively responding to your needs as your lives change. We provide around 4,200 homes across the West of Scotland and go further to provide housing you can call home. We have a wide range of homes to suit you at every stage of your life including tenemental flats, family homes, amenity properties and sheltered housing. Our Mission We put customers at the heart of everything we do. We do this by listening to your views and caring about what matters to you. We take a flexible and innovative approach when providing homes and services that help individuals and communities thrive. Our Values Respect - we treat everyone with empathy and kindness Inclusive - we aim to meet individual needs and recognise diversity Integrity - we act with integrity and honesty at all times Improvement - we aim to continuously improve what we do to benefit our customers, staff and stakeholders Support - we will be supportive in our approach with customers, staff and stakeholders Our Strategic Aims Deliver outstanding service to customers in all our communities Actively manage our assets and develop new homes to meet local needs Be the best we can be for our staff and customers Work with others to improve tenants’ lives Be well governed and financially strong WSHA is seeking information through this soft market testing exercise and are requesting that potential suppliers of the required services complete this survey by 12 noon 20th October 2023. Any answers provided will be completely confidential and only used for the purpose of this market testing for WSHA. WSHA is undertaking this exercise to assess the current market for the provision of the services outlined to help provide WSHA with market intelligence and data to assist in their future procurement decisions. This is not a formal tender opportunity and there is no guarantee of any tender opportunity arising following this period of soft market testing. The exact future spend on such services will be dependent on scope and contract duration but is likely to be circa 1.5mGBP for repairs works and circa 500kGBP for voids including vat per year. The scope of services included in this value includes: Responsive reactive repairs to cover all trades to homes owned or managed by WSHA Emergency out of hours repairs Void or empty property repairs before the letting of the property to a new tenant delivered to WSHA standard and within prescribed timescales depending on the extent of the works required on a case-by-case basis Specialist works such as preservation works, specialist damp and mould work, metal fabrication works, stonework repairs and replacements and mechanical / electrical works such as door entry system repairs. Disclaimer The information in this document is solely for the purposes of a soft market testing exercise and no representation, warranty, or undertaking is given by WSHA as to its accuracy or completeness, and WSHA accepts no liability in relation to it. WSHA reserves the right to, at its discretion to change this questionnaire and/or the process for the soft market testing exercise. Any subsequent procurement will be separate. Neither participation (or otherwise) in this exercise nor any information supplied will advantage or disadvantage any person in such procurement. No expense in responding to soft market testing will be reimbursed.